Job Description

What Operations Management contributes to Cardinal Health

Operations Management is responsible for strategic oversight and leadership direction within the Operations function

Accountabilities

* Responsible for directly supervising Customer Service staff that are performing order management for the manufacturers supported by the 3PL business.
* Oversee the daily activities of the staff, supporting their growth and development within the company, assisting with the management of the manufacturers accounts and collaborating with the other 3PLS departments
* Responsibilities include training employees; planning, assigning, and directing work; rewarding and disciplining employees; addressing complaints and resolving problems, and attend client meetings as necessary
* Hold employees accountable, sets priorities for the team to ensure task completion; coordinates work activities with other supervisors
* Handle any escalations and apply expertise to solve standard and non-standard problems within own area
* Makes decisions, often difficult and/or unpopular, by carefully weighing pros and cons and acting for the benefit of the work team; coaches/supports subordinates in their decision-making efforts
* Builds confidence and respect of others through a positive and energizing style
* Assists work team in the achievement of goals/ commitments; achieves own goals/commitments regardless of obstacles
* Builds customer relationships, interprets customer needs and assesses their business requirements
* Resolves day-to-day or routine problems using defined processes
* Works/brainstorms with work team and provides suggestions for solutions that contain the appropriate level of risk; ensures work team understands and supports the focus on operational excellence
* Actively builds relationships across functions/businesses that bring value to the company, encouraging the participation and perspectives of all team members, regardless of background; mentors and empowers others to achieve success

Qualifications

* High school diploma required, College Degree preferred
* 1-2 years of customer service related experience preferred
* Strong communication/customer service skills, (written and verbal)
* Strong leadership skills
* Intermediate Microsoft Office knowledge
* Ability to sit for long periods of time in an open setting
* Demonstrate superior customer support talents
* Ability to prioritize multiple, concurrent assignments and work with a sense of urgency
* Stay organized by utilizing time management skills

What is expected of you and others at this level

* Coordinates and supervises the daily activities of operations, or business support staff
* Administers and executes policies and procedures
* Ensures employees operate within guidelines
* Decisions have a direct impact on work unit operations and customers
* Frequently interacts with subordinates, customers and peer groups at various management levels
* Interactions normally involve information exchange and basic problem resolution