Sr. Program Manager, Service Level Standards, Analytics

Amazon.com
1 reviews

Posted on: 30 Jan 2021

Bellevue, WA

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Job Description

DESCRIPTION

The Last Mile Delivery Service Partner (DSP) team is seeking a Sr. Program Manager for Service Level Standards (SLS), Analytics. This role will define and execute a roadmap for SLS tools and performance metrics.
As a leader in a rapidly growing business, this PM will manage a the roadmap and prioritization, and achieve on-time, high quality launches with minimal defects. This PM will help develop solutions and paths forward, and implement solutions that focus on automation and scaling.

Primary Responsibilities:
This PM will own the roadmap, set prioritization, and manage intake for the technical roadmap for multiple partner teams that span across multiple geographies
Contribute to metric design and creation
Define framework and requirements for new metrics and data
Lead User Acceptance testing
Conduct analysis on key business metrics
Partner with engineering teams to define business requirements for automation and scaling and gain alignment across partner teams
Improve the quality and timeliness of business metrics
BASIC QUALIFICATIONS

Bachelors Degree in Business, Engineering, Operations, Supply Chain, Transportation Logistics, or related field
5+ years of experience in program management, logistics, operations, supply chain, or transportation or equivalent professional or military experience
Demonstrated experience leading and owning cross-functional programs
Demonstrated experience owning the design, implementation, and optimization of initiatives
Experience with data mining and data analysis
Experience using Microsoft Excel including pivot tables, macros, index/match, vlookup, VBA, data links, etc.
Experience with analytical tools such as SQL, Tableau, or Microsoft Access

PREFERRED QUALIFICATIONS

MBA or Masters Degree in a related field
Experience managing a roadmap with tech teams
Excellent communication skills, as well as ability to analyze quantitatively and problem-solve efficiently
Experience working with distributed teams, often in different countries

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Amazon.com

Seattle, WA

Amazon.com, Inc. engages in the retail sale of consumer products and subscriptions in North America and internationally. The company operates through three segments: North America, International, and Amazon Web Services (AWS) segments. It sells merchandise and content purchased for resale from third-party sellers through physical stores and online stores.

The company also manufactures and sells electronic devices, including Kindle e-readers, Fire tablets, Fire TVs, and Echo devices; provides Kindle Direct Publishing, an online service that allows independent authors and publishers to make their books available in the Kindle Store; and develops and produces media content.

In addition, it offers programs that enable sellers to sell their products on its Websites, as well as their own branded Websites; and programs that allow authors, musicians, filmmakers, skill and app developers, and others to publish and sell content. Further, the company provides compute, storage, database, and other AWS services, as well as compute, storage, database offerings, fulfillment, publishing, digital content subscriptions, advertising, and co-branded credit card agreement services.

Additionally, it offers Amazon Prime, a membership program, which provides free shipping of various items; access to streaming of movies and TV episodes; and other services. It serves consumers, sellers, developers, enterprises, and content creators. Amazon.com, Inc. has a strategic partnership with Volkswagen AG. The company was founded in 1994 and is headquartered in Seattle, Washington.