Job Description

Job Description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 469,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.

Job Description

The Third Party Liability (TPL) Recovery Engagement and Posting Team Lead will support the Recovery Team in addition to the supervisor. The Team Lead will support daily operations of the team.

Key Responsibilities:

* Interpret day-to-day business objectives and prepare/execute operational practices/work programs. Ensure proper execution of processes by team i.e. Coordination of Recovery Posting Queues
* Review all incoming work for clarity, provide clear work directions, e.g., receive requests for assistance from the field, determine level of assistance required and respond appropriately i.e. Coordination of Production Goals, Loading of Work
* May perform data entry or other client related tasks in various systems, as required
* Demonstrate expert knowledge of processes and related systems to effectively perform responsibilities
* May make decisions about the day-to-day operation of the group, including management of work assignments and information between shifts as well as approach regarding workload, equipment, staffing, and scheduling. Includes adjusting work hours as necessary to meet deadlines, e.g., overtime, evening and weekend hours
* Manage workloads to ensure even distribution of responsibilities and provide development opportunities, when available, with assistance from supervisor or workforce planner
* May perform and/or ensure completion of quality review check on outgoing work (e.g., proof data entry, correspondence, and other tasks) within immediate team to ensure quality, accuracy, and consistency
* Identify and assist with development of support materials for team use, e.g., training manuals, role aids, and views in databases
* Prepare and analyze complex reports/information and formulate conclusions
* Act as subject matter expert for team members, peers and/or clients as assigned
* Identify, document, and review opportunities for team improvement in procedures/processes/standards to gain cost-effectiveness and efficiency; execute implementation of improvements
* Perform analysis of quality audits; analyze results and develop process improvements to maintain quality deliverables
* Assist with providing operational statistics and escalate operational issues to supervisor
* Plan and facilitate weekly (as required) team calls/meetings. May present and facilitate at group meetings and new hire integrations; may develop presentation content
* May participate, either voluntarily or through supervisor's request, on task forces, process teams, committees and special projects
* Manage numerous, complex projects requiring high level capabilities with minimal supervision
* All other duties, as assigned

*Work schedule flexibility needed for role

Qualifications

Basic Qualifications:

* Minimum of 1 year of healthcare experience
* Minimum of 1 year of Texas Medicaid claims experience

Preferred Qualifications

* Experience using Microsoft Office products
* Accounting experience
* Insurance and/or Third-Party Liability experience
* Training experience
* Knowledge of Recovery Engagement and Posting policies, procedures, and practices

Professional Skills

* Excellent communication skills, both verbal and written
* Strong interpersonal skills, research and problem-solving skills
* Self Starter
* Ability to adapt to changes easily and quickly
* Ability to multi-task

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive and more creative, which helps us better serve our clients and our communities.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

Other Employment Statements

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

Unless expressly indicated, this role is not open in the state of Colorado.

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