Job Description

Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application.

At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. Were looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where youll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Business Applications Analyst 4 will provide support for routine technical issues and initiatives related to assigned applications, systems, databases and/or other technical products and services.

They will also:
Use diagnostic tools to maintain, troubleshoot and restore network, hardware, software service or data to systems and escalate as appropriate to meet established service level agreements
Resolve more complex issues and initiatives related to systems, tools, and applications used by the business or functional areas.
Assist with routine migrations from development to production, upgrades or installations Coordinate production support and maintenance of large scale business applications Coordinate troubleshooting of network, hardware, software issues and resolutions with users, vendors, and internal service groups
Assist with maintenance and updating of procedural documentation
Support and maintain software and license links; Validate and support Architecture Lifecycle/Scope for managed products as needed
Participate and support the Operational Readiness test with wire transfer system and Analyst Team; handle user access requests
Assist with inquiries concerning Wire Transfer Operations and their functions

Schedule: Monday through Friday, 11am-8pm PT/12pm-9pm MT/2pm-10pm ET OR 10am-7pm PT/11am-8pm MT/1pm-9pm ET
Weekend hours and off shift hours required with short notice. Hours may change based on business need.

**Please note the posting duration may be shortened based on job seeker volume**

The salary range displayed below is based on a Full-time 40 hour a week schedule:

PA-Philadelphia: Min: $67,600 Mid: $95,200 Max: $122,800
NC-Charlotte: Min: $61,400 Mid: $86,500 Max: $111,600
OR-Portland: Min: Min: $61,400 Mid: $86,500 Max: $111,600
CO-Denver: Min: Min: $61,400 Mid: $86,500 Max: $111,600

Salary offered dependent on location. May be considered for a discretionary bonus

Benefits:Visit https://www.wellsfargo.com/about/careers/benefits/ for benefits information

Required Qualifications
* 5+ years of technical support experience demonstrated through work or military experience

Desired Qualifications
* Ability to identify and evaluate exposures/potential risks within an operating structure
* Ability to lead projects/initiatives with high risk and complexity
* Ability to mentor and train less senior staff
* Ability to troubleshoot common computer software problems
* Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
* Knowledge and understanding of technology support: troubleshooting technology issues with software applications
* Knowledge and understanding of wire transfer processes
* Solid problem solving skills
* Bilingual speaking, reading, and writing proficiency in Spanish/English
* Customer service focus with experience actively listening, eliciting information, comprehending customer issues/needs, and recommending solutions
* Effective organizational, multi tasking, and prioritizing skills
* Excellent verbal, written, and interpersonal communication skills
* Solid knowledge and understanding of IT processes and technologies
* Strong analytical skills with high attention to detail and accuracy

Other Desired Qualifications
Provide leadership or direction to others on team

Job Expectations
* Flexibility to work in a 24/7 environment

Street Address
OR-Portland: 2701 Nw Vaughn - Portland, OR
CO-Golden: 1220 Ford St - Golden, CO
PA-Philadelphia: 101 N Independence Mall E - Philadelphia, PA
NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.