Job Description

Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application.

At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. Were looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where youll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Consumer & Small Business Banking Operations (CSBBO) Contact Centers serve consumer and small business customers through various channels that include digital (online, mobile, and social) and contact centers (phone, email, and correspondence). We provide customers with convenient ways to manage their accounts how, where, and when they wish.

Within the Operations team, our Risk Operations/Fraud Prevention Services team partners with product, channel, risk and technology teams to develop and provide secure, reliable, scalable and customer friendly prevention, investigation and claims services that protect customers and Wells Fargo from fraud losses.

Successful candidates will be working in a fast paced production oriented call center environment. You will be expected to respond to our inbound customer inquiries while adhering to regulatory and compliance guidelines and meeting or exceeding quality standards. You will be required to use multiple online computer systems with technical proficiency. Excellent communication skills are necessary to provide accurate and efficient responses while documenting research findings and actions on cases and create fraud claims. The nature of the calls handled can be complex; therefore, direct communication with merchants is often required to resolve customer disputes.

Starting pay begins at $16.00 per hour, depending on experience.

Bilingual Spanish speaking candidates are encouraged to apply.

Team members will be eligible to participate in a shift bid process based on performance once out of training. Shifts that have more than 50% of the time after 4:00pm may qualify team members for a 15% shift pay differential.

Required Qualifications
* 6+ months of customer service or military experience; or an AA/AS degree or higher

Desired Qualifications
* 6+ months of customer service experience
* Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
* Basic computer skills including the ability to navigate multiple windows, applications, and utilize search tools to find information
* Ability to navigate multiple computer screens while working on the phone
* Excellent verbal, written, and interpersonal communication skills
* Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
* Strong analytical skills with high attention to detail and accuracy
* Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
* Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
* Customer service focus with the ability to listen to customer needs and recommend solutions
* Intermediate Microsoft Office (Word, Excel, and Outlook) skills
* Bilingual speaking proficiency in Spanish/English

Job Expectations
* Must be able to attend full duration of required training period
* Ability to work nights, weekends, and/or holidays as needed or scheduled
* Ability to work additional hours as needed

Street Address
UT-Salt Lake City: 260 Charles Lindbergh Dr - Salt Lake City, UT

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.