Job Description

Ecommerce Associate

Location:

King Of Prussia, PA, US

Company: AmeriGas Propane, Inc.

Remote Options:

When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nations premiere propane company, serving over 2 million residential, commercial, industrial and motor fuel propane customers. Together, our 8,500 dedicated professionals will deliver 1.5 billion gallons of propane from 1,400 distribution points across the United States.

Posting

Job Summary (Purpose):

Reporting to the Digital Platform Manager, the eCommerce Associate is responsible for overseeing assigned optimization of the online experience, specifically the buy flow. This includes learning and executing strategies to improve customer experience, accomplish rates, and overall ease of completing an Ecommerce transaction on amerigas.com. The eCommerce Associate is responsible for analyzing and reviewing the buy flow data to make informed decisions to increase the number of transactions through the funnel. This position will be responsible for aiding in call deflection, online accomplish rates, and increasing revenue and transactions through the buy flow. This role should focus on omni-channel optimization within the buy flow to improve the online completion rate of both current and prospective customers.

Key Characteristics:

* Creative: Identify out-of-the-box/non-traditional solutions.
* Pro-active: Seek to provide resolution to issues and identify opportunities to improve.
* Curious/Inquisitive: Investigate the current situation and look across landscape for evolving approaches/technologies/solutions.
* Collaborative: Work well with peers and motivated by different ideas.
* Drives for Results: Align with team KPIs and define measurements of success based on optimizations.
* Passionate: The customer experience drives your decisions.

Duties and Responsibilities:

* Work with the Digital Platform Manager, CDX team, and marketing teams on day to day business operations.
* Work with the multiple marketing channels to create a succinct experience across all digital and traditional channels.
* Manage content within the buy flow and continuously look for ways to optimize the content to aid users in accomplishing their goal when entering the transaction funnel.
* Setup and validate both digital only and global promotions.
* Generate recaps and reporting to guide future strategies.
* Work closely with the A/B testing lead to create test scenarios aimed at optimizing the amerigas.com buy flow leverage test data to drive decisions.
* Identify new and innovative selling methods, assist in strategy meetings within the CDX team and cross-functionally.
* Collect feedback to identify pain points and gaps in Ecommerce transactions and interactions with amerigas.com and develop plans to address.
* Communicate with internal partners on strategy and promotional planning.
* Where relevant, work with outside vendors to communicate proposed optimizations and develop a strategy and prioritization of implementation based on proposed ROI or business case.
* Drive real results that help current and customers have a better experience.

Education and Experience Required:

* Bachelors degree in marketing/eCommerce sales or equivalent business experience.
* 1 -3 years experience in an eCommerce environment, or equivalent combination of training and experience required.
* Ability to manage time to meet deadlines and prioritize projects.
* Demonstrated attention to detail.
* Demonstrated ability to positively influence and develop consensus with teams not in a direct report alignment.
* Excellent interpersonal skills and an ability to work in a team environment.
* Must exhibit customer focus, good time management skills, a professional demeanor and positive attitude.
* A self- starter who is proactive in solving problems, listening, and negotiating.
* Proficiency in Microsoft Office suite, Adobe Analytics, & windows-based systems.

AmeriGas is a Drug Free Workplace. Candidates must be able to pass a pre-employment drug screen and a criminal background check. AmeriGas is an Equal Opportunity Employer.

Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.

Nearest Major Market: Philadelphia