Job Description

Are you data-driven? We at NetApp believe in the transformative power of data to expand customer touchpoints, to foster greater innovation, and to optimize operations. We are designed for simplicity, optimized to protect, created to embrace future opportunity, and open to enrich choice. We are the data authority for hybrid cloud, and we are helping our customers realize the full potential of their data.

Weve built a Data Fabric for a data-driven world to simplify and integrate data management across the resources that are best for the business. With the Data Fabric, our customers can harness the power of cloud data services, build cloud infrastructures, and modernize storage through data management.

By modernizing storage through data management, customers can upgrade infrastructure to bring modern data services to existing applications. Only NetApp can help organizations free the resources necessary to fund transformation by deploying the industrys leading flash storage solution, which is highly efficient and scalable in both data center and cloud environments.

Job Summary

As a member of the NetApp Worldwide Professional Services (PS) Contracts negotiation team, you are a key contributor to accelerating sales efforts through effective contract structure and compliance. You are a specialist in reviewing and revising PS customer statements of work (SOWs) to reduce business and contractual risk. In this role, you will review new scope offerings for standardization and create scope drafting guidelines. You will also support NetApp Legal during agreement negotiations as a PS subject matter expert. As a member of the PS Contracts team, you will create agreement summaries of customer and NetApp terms which govern PS engagements and maintain online libraries with supporting PS documentation and guidelines to expedite sales. You are passionate about process improvements and implementing efficiencies. You are extraordinary at communication and practice active listening as a partner to sales and customers. You support the business requirements and enable flexibility to document non-standard elements to address customer needs.

Job Responsibilities

The key functions of the individual to execute on the Worldwide PS Contracts charter include:

- SOW reviews and negotiations for NetApps Professional Services engagements

- Support NetApp Sales, PS Field and PS Engagement Desk with customer statement of work reviews

- Coordinate reviews in partnership with Sales, Operations, Legal, Finance, and Revenue Accounting, as may be applicable to the deal

- Minimize corporate risk. Think creatively to identify and resolve common contractual issues.

- Develop and implement knowledge of products, services, and organizational structure

- Manage and maintain the Global PS Operations Policy including implementation, training, and governance

- As a team player, build trust and global cross functional team and customer relationships

- Develop a deep understanding and provide guidance on the Services and Support strategy to the field

- Partner with Services Operations teams, Finance, Legal and other key stakeholders to understand what commitments NetApp can include and successfully fulfill within a statement of work

Job Requirements

In-depth knowledge in the following areas is essential:

* A minimum of 2 years supporting Professional Services (PS) in a contracts or legal support role *

Experience in supporting negotiations as a PS vendor in all types of arrangements - traditional statements of work, subscription models and cloud services
Use of executive communications tools such as MS Office suite, PowerPoint and collaboration tools such as SharePoint

Understanding of business law and computer technology
A passion and track record for operational excellence

The following areas of knowledge are a plus:

In depth knowledge of Professional Services operations processes, tools, and limitations to avoid breach of customer commitments
NetApps corporate policies governing Professional Services
Solid background of the PS transactional flow

Key Requirements

Possess highly-developed organization skills and be articulate, hard-working, and detail-oriented, with excellent proof reading skills
Experience in internal and external contract negotiation, specifically in PS
Ability to positively influence behavior of multiple stakeholders including ability to successfully balance the interests of the customer with maintaining a viable financial outcome for NetApp
Ability to handle concurrent multiple, complex assignments
Focus on goal orientation and achievement to include understanding of PS delivery commitments, revenue recognition, and Sarbanes Oxley impacts for PS related to software companies
Patience, flexibility, and sensitivity to customers and business stakeholders
Able to accommodate minimal business travel

Responsibility and Interaction:
o Develop close alignment to strategy and ability to influence business outcomes for World Wide Services and Support Organization
o Constantly focus on looking at opportunities to simplify and improve
o Maintain relevant content in the SharePoint libraries
o Internally, this individual must work effectively with senior level employees within the function and across related functions
o Externally this individual must work well with customers and partners during negotiations while supporting NetApps risk profile
o This individual can operate, drive results, and set priorities independently with minimal supervision
o The ideal candidate will be a proactive contributor and subject matter expert
o Consistent, timely, and accurate results are required to be successful

Education

Typically requires a minimum of 5-8 years of related experience with a Bachelors degree; or 3-5 years and a Masters degree; or equivalent combination of relevant education/certifications/training and applicable professional work experience.

So get ready to tap into the data visionary within, and join us as we accelerate digital transformation and empower our customers to change the world with data!

If you ask a NetApp employee why they work here, the answer is inevitably the same: the people. At NetApp, our culture is at the heart of what we do. We place importance in trust, integrity, teamwork, and caring above all else. NetApp is a place where people are empowered to make a difference. Empowered to innovate. Empowered to collaborate. Empowered to help ourselves and others be data-driven and change the world. We take care of each other, our customers, our partners, and our communities simply because its the right thing to do.

We work hard but also recognize the importance of work-life balance for our employees because whats important to them is important to us! Recently we implemented Family First, which encourages employees to take paid time off to bond with a new child (through birth or adoption) or to care for a family member with a serious health condition. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to donate their time with their favorite organizations. We provide comprehensive medical, dental, wellness and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts and fitness centers. We also offer financial savings programs to help you plan for your future.

Join us and see what empowerment can do.

Equal Opportunity Employer Minorities/Women/Vets/Disabled