Job Description

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.

Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.

The Inside Sales Agent provides customer account management service by coordinating and managing call lists, selling agility, systematic updates, order inquiry, product information, order status, customer returns and transportation management in a call center environment.

Job Responsibilities:

Manage day to day profiles through CRM to log and track calls.

Creative and innovative in the sales approach to drive revenue and growth of accounts.

Processes, orders timely, accuratelythoroughly while enhancing sales opportunities with customers.

Advanced troubleshooting skills and ability to handle, and address escalations

Exhibit comfort in up-selling and providing options in products to increase sales.

Ability to multi-task, and maintain positive attitude.

Performs various office administration duties such as keying in orders, processing faxes, preparation of reports, and follow up to ensure customer satisfaction with order development.

Collaboration with sales team, Sales Service Centers, vendors, Customer Support teams, buyers to increase the Customer Experience.

Acquire knowledge of customer base and unique customer requirements for selling to Dal customers.

Maintain accurate customer records in all software systems, CRM, Oasis, SAP, ERP, Microsoft Office and other programs Prepares, follow-up and maintains correspondence with customers.

Proven skills to act as a strong team member, leveraging best practices, communication, verbal, written, problem solving, and coaching skills to help support/train new CSRs and guide them in every day tactical and strategic solutions as needed.

Performs other related duties and special projects required to help move the paradigm of The Customer Selling Experience as required.

Education and Knowledge:

Requires high school diploma or GED

Associates degree preferred but relevant work experience considered in lieu of degree

Experience:

2-5 or more years of Sales, Call Center, or Customer Service experience required with a focus on Customer Account Management

Inside Sales experience desired

Competencies:

Strong selling skills and Customer Service

Superior interpersonal and written/oral communication skills with the ability to relate well, and cooperate with others in a strong team environment to effectively coordinate activities and accomplish goals

Ability to multi-task

Excellent organizational, analytical and problem-solving skills.

Strong self-directed organizational skills to organize time effectively on daily and weekly basis.

Must be a team player

We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.

Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!
Active military, transitioning service members and veterans are strongly encouraged to apply.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Dont Work participant.