Sales Support Sr Analyst
Posted on: 27 Jan 2021
Teterboro, NJ
Job Description
Job Description
Basic Purpose:
Responsible for leading complex, large-scope, as well as highly visible data analysis projects for the Regional Customer Solutions department. Collect, analyze, and synthesize complex sets of data used to drive operational excellence. Develop reports and tools to provide support for the Regional Customer Solutions, Operations and Commercial teams by identifying areas for service and productivity improvements. Participates on innovative improvement and development teams to provide input based on data and knowledge of the BU needs. Position mentors and assists in the training and development of Sales Support Analysts.
Duties and Responsibilities:
* Use advanced analytical reasoning to understand the needs of stakeholders and develops new or improves existing processes using task flow and workflow analysis.
* Manage multiple projects and to produce required deliverables by the established deadlines and with the appropriate level of detail and accuracy.
* Creates databases for tracking key performance metrics by department and at the individual employee level
* Interacts with IT to provide assistance with database design and support.
* Develop reports, dashboards, and processes to continuously monitor quality and integrity
* Create and maintain custom reports, tools and databases as needed.
* Analyze and evaluate data trends to guide decisions for regional process improvement.
* Lead communication on data mining projects between respective Coordinators, Leadership and Implementation teams.
* Develop & maintain tools, report folders, dashboards, etc. to improve system usability and functionality
* Provide analytic support and Ad hoc data to both the Operations and Commercial teams.
* Identify system enhancements and take the lead when applicable.
* Assist in data transformations, data migration mapping and the creation of bulk data upload routines.
* Perform mass data imports using applicable tools.
* Perform manual or automated data entry/data clean-up as required.
* Manage fast-paced queue of support requests, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution.
* Develop effective relationships within the Local BUs for problem resolution support.
* Work with identified BU contacts to increase their job knowledge through teaching, training, coaching and mentoring.
* Supports manager with coaching, developing and training Sales Support Analysts
* May perform other related duties as required by management.
Supervision Exercised:
N/A
Qualifications:
Education Preferred:
Bachelors Degree or equivalent work experience preferred
Work Experience:
Required: 6+ years related experience, proficient in Excel, and other Microsoft office products as well as Access database management.
Preferred: Six Sigma Black Belt certification, experience with SQL Server, Access, Monarch, Cognos 10, HTML, Windows XP/7, Office 2003/2010, Q Suite and QDSS.
Other:
Strong analytical skills including the ability to synthesize data and perform ad hoc analysis as needed for operation decisions
Strong problem solving ability
Ability to adapt in constantly changing environment and work in a fast-paced environment under tight deadlines.
Able to produce work which is accurate and timely
Excellent interpersonal, customer service and verbal and written communication skills, including presentation and proven ability to be successful in team-oriented environment
Demonstrated ability to work independently
Ability to manage conflicts and implement resolutions for successful outcomes.
Able to make sound business decisions with little or no direct supervision.
Demonstrates integrity and good judgment in the execution of responsibilities
Quest Diagnostics
Secaucus, NJ
Company Overview
Quest Diagnostics empowers people to take action to improve health outcomes. Derived from the world's largest database of clinical lab results, our diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors and improve health care management. Quest annually serves one in three adult Americans and half the physicians and hospitals in the United States, and our 46,000 employees understand that, in the right hands and with the right context, our diagnostic insights can inspire actions that transform lives.
At a Glance
Quest Diagnostics is the world’s leading provider of diagnostic information services
Generated 2018 revenues of approximately $7.53 billion
Publicly trades common stock on the New York Stock Exchange (NYSE: DGX). More in Investor Relations
Ranks as a component of the S&P 500
Touches the lives of 30 percent of American adults each year
Serves about half of the physicians and hospitals in the U.S
Access to approximately 90% of U.S. insured lives
Engages workforce of about 46,000 employees dedicated to putting patients first every day
More than 6,600 patient access points, the most extensive network in the U.S.,
including phlebotomists in physician offices and more than 2,250 of our own
patient service centers
A medical and scientific staff of more than 600 M.D.s and Ph.D.s
Logistics capabilities, that include approximately 3,750 courier vehicles and 25 aircraft that collectively make tens of thousands of stops daily
Offers physicians a test menu that is industry leading in breadth and innovation. Our test menu ranges from routine biological tests to complex and specialized molecular and gene-based testing as well as anatomic pathology
Provides a broad range of solutions for employers, including workplace drug testing for employers and government agencies; the Blueprint for Wellness employee wellness service; and risk assessment services for the life insurance industry
Publishes original research in peer reviewed publications, at medical and scientific conferences, and as a public service. Quest Diagnostics Health Trends reports examine trends in diseases based on the company’s United States database. Quest Diagnostics Drug Testing Index (DTI) reports examine trends in workplace drug testing, and have been considered a benchmark for U.S. workforce drug positivity trends since 1988
Recognition
Named to Fortune Magazine's 2019 World's Most Admired Companies list in the Health Care industry category of "Pharmacy and Other Services" for the third consecutive year
Among FORTUNE® Magazine's 2018 Fortune 500® companies
Ranked on the Forbes® 2018 Global 2000
Ranked on the “Barron’s 500” list of top-performing large companies for 2017
Named a member of the Dow Jones® Sustainability World and North America indexes since 2004 (DJSI World) and 2005 (DJSI North America). The Dow Jones Sustainability World Index represents the top 10% of the leading sustainability companies out of the biggest 2,500 companies in the Dow Jones Global Total Stock Market Index
Earned a place on the annual Newsweek Green Rankings, for the fourth consecutive year on the 2017 U.S. list
Consistently named one of the best places to work in U.S. business journal rankings, including Forbes® 2018 America's Best Large Employers
Achieved Cancer Gold Standard™ accreditation from the CEO Roundtable on Cancer, recognizing our important actions to reduce the cancer risk of employees and their families
Received a rating of 100 from the Human Rights Campaign on the 2018 Corporate Equality Index, earning the distinction of being a "Best Place to Work for LGBT Equality"
Named a DiversityInc Noteworthy Company for the second consecutive year in 2018
Read more about awards and honors.
Read more about our Reputation Honors and Corporate Social Responsibility programs.
Products and Services
Diagnostics information services
Clinical trials
Healthcare IT
Wellness & risk management
Drug Screening
Read more about products and services.
Operations
Headquarters in the U.S.: 500 Plaza Drive, Secaucus, New Jersey 07094
Approximately 2,200 patient locations and dozens of clinical laboratories throughout the U.S.
In addition to the U.S., Quest Diagnostics operates clinical laboratories in laboratory facilities in Gurgaon, India; Heston, England; Mexico City, Mexico; and San Juan, Puerto Rico
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IndustryHealthcare
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No. of EmployeesApproximately 45,000
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Website
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Jobs Posted8045
