Job Description

Dealership:

L0366 Driveway Home Office

Driveway Agent

The Driveway Agent is responsible for delivering customer support on Driveway websites. The Driveway Agent also coordinates customer vehicle purchases.

The Driveway Agent reports to the Driveway Supervisor.

Position Overview

Area of Responsibility

* Driveway website concierge/brand promise expert:
* Customer Concierge:
* Answers questions and helps move the digital transaction process forward
* Schedules demo drives if requested
* Coordinates customer store hand off if applicable
* Communicate effectively with customers through chat, phone, and CRM/email
* Coordinate lead escalation to Desking Agent
* Maintain activity log
* Coordinate customer vehicle purchases:
* Schedules vehicle inspections with customer
* Communicates inspection appointment with valet
* Complete pre-inspection check sheet on all vehicle offers
* Verify register owner
* Verify required customer documents
* Vehicle history report
* Verify vehicle payoff
* Other duties as assigned

Additional Qualifications

The following knowledge, skills and abilities are needed to be successful in this position:

* Strong attention to detail and sense of urgency
* Excellent communication skills both written and oral
* Active Listening give full attention to the words and body language of others, take time to understand the points being made and ask questions as appropriate
* Critical Thinking using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
* Time Management ability to prioritize workload and manage ones own time

Proficiency Standards

* Integrity - Acts ethically, maintaining a commitment to honesty and truth in all facets of behavior that builds the trust of others
* Work Ethic - Delivers accurate, timely and consistent results while understanding the need to balance short-term sacrifice for long-term gain
* Team Player - Supports the overall efforts of the team to accomplish departmental and Company goals and objectives
* Team Builder - Acts as a role model within the department in all facets of assigned job duties, while effectively providing feedback to team members and earning respect as a leader
* Commitment - Strives to become a dynamic and dedicated leader who is committed to the standards and mission of Lithia, by providing opportunities for our people to excel and grow in a positive, respectful work environment
* Innovator - Creates positive change by taking on new challenges and providing solutions to improve current processes that add value

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

* Physical Demands: Standing, walking over 1/3 of the time, sitting to 2/3 of time, kneeling/crouching to 2/3 of time, reaching with hands and arms to 2/3 of time, talking or hearing over 2/3 of time; move, transport or place up to 1/3 of time up to 25 pounds
* Working Conditions: Indoor office environment, considerable use of telephone, computer and other office equipment

Lithia Hiring Requirements

* High school graduate or equivalent.
* 18 years or older
* Possess an acceptable driving record and valid drivers license in state of residence
* A criminal history background check will be conducted prior to beginning employment
* Clear pre-employment drug screen

NOTE: This job description applies only to the specific employing entity and location of an individuals employment. This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments).



We offer best in class industry benefits:

* Competitive pay
* Medical, Dental and Vision Plans
* Paid Holidays & PTO
* Short and Long-Term Disability
* Paid Life Insurance
* 401(k) Retirement Plan
* Employee Stock Purchase Plan
* Lithia Learning Center
* Vehicle Purchase Discounts
* Wellness Programs

High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.