Job Description

DISH is a Fortune 250 company with more than $13 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.

Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.

We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.

Opportunity is here. We are DISH.

Dish is currently seeking a Broadcast Operations Technician to join the TOC team at our uplink facility in Cheyenne, WY. The TOC is a television programming environment where the operations team is responsible for monitoring, documenting and maintaining the quality of all services that are re-distributed to customers.  Communication in written and verbal form with station personnel, internal departments and co-workers is essential to the performance of the team.  All TOC personnel are expected to be able to multi-task, pay attention to fine details, demonstrate good teamwork and follow instructions given to them in an orderly and timely manner.   Each member must have the ability to manage their own daily responsibilities, but also be able to take specific instructions for a special event and follow through to completion.

Primary responsibilities fall into the following categories:

Monitors on-air programming of both local and national broadcasters
Help identify, document and escalate signal quality issues and incidences according to standard operating procedures
Ensures SOPs are followed
Supports communication with management teams, affiliates and other third party partners
Coordinates with outside providers to determine outages
Shares best practices
Makes great contributions to the team and is a great team player

Qualifications:

A successful Operations Technician will have the following:

Bachelors or Associates degree within broadcast, operations, engineering or business related field
Willing to learn and has a drive to succeed
Always does what’s right
Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times
Ability to communicate with your team and your customers
High proficiency using Microsoft Office Suite or Google G-Suite
Ability to work a rotating schedule as dictated by the needs of the business as the facility operates 24/7
Ability to type accurately between 35–40 WPM
Initiates career development to advance career
Comfortable monitoring services that include adult content without objections

Preferred Qualifications:

Knowledge of emerging technologies such as IoT and Wireless
Shows positive energy and motivates other technicians
Excellent written and verbal communications skills - ability to interface with all levels of the organization
Jumps on opportunities to learn new skills, especially in emerging technologies
Can remain calm in a high pressure situation and be able to deal with ambiguous environments
Strong prioritization skills within a fast paced environment

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