Job Description

Overview:

The Floor Recovery Associate is responsible for assisting the Sales Team in the customer service process by completing all functions related to support including the upkeep of merchandise within the store and maintaining the stockroom. The associate is also responsible for fulfillment and performing other duties as necessary.

Macys uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macys may offer additional shifts to our associates, which they may pick up using the self-scheduling tool. Details on Macy's schedule options are available during the interview process.

Essential Functions:

* Be proficient in POS and MPOS systems including Search and Send, My Client and More@ Macys tablet app.
* Proactive in assisting customers who are using devices to shop and compare, whether Macys devices or their own.
* Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.
* Provide an exceptional customer experience by ensuring the customer is always the priority.
* Assist in replenishment of merchandise onto the sales floor from the fitting rooms and stockroom.
* Participate in stockroom maintenance, organization, and housekeeping.
* Retrieve additional merchandise for customers as requested.
* Process damages, transfers, and return to vendor merchandise.
* Assist the Merchandise Team in the movement of fixtures and merchandise for new product, season changes, and clearance sets.
* Assist in inventory process.
* Assist in markdown process.
* Responsible for customer carryout and special deliveries.
* Maintain department recovery standards; including fitting room go backs to standard, if applicable.
* Maintain high customer readiness standards by delivering a clean, neat, easy to shop store environment.
* Daily hanger collection and sorting.
* Assist in trash collection and disposal.
* Attend to customer service needs in a friendly and helpful manner when approached.
* Be sensitive to stores needs and flex into other non-selling areas, as needed.
* Adhere to Asset Protection and inventory control and compliance procedures.
* Assist with special projects as assigned.
* Perform other duties as necessary.
* Follows shortage programs and procedures.
* Perform these functions in an efficient manner, as directed by the Supervisor.
* Regular, dependable attendance and punctuality.

Qualifications:

Education/Experience:

* No specific educational accomplishments are necessary.

Communication Skills:

* Excellent written and verbal communication skills.
* Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Mathematical Skills:

* Basic math functions such as addition, subtraction, multiplication, and division.
* Able to use a calculator.

Reasoning Ability:

* Self-starter, able to work independently and as part of a team and must have good time management skills.

Physical Demands:

* This position involves constant moving and standing.
* Involves standing for at least two consecutive hours.
* Involves lifting at least 30 lbs.
* May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders.
* May involve reaching above eye level.
* Involves close vision, color vision, depth perception, and focus adjustment.

Other Skills:

* Must be able to work quickly and effectively to process large volumes of merchandise.
* Must possess a strong sense of urgency.
* Ability to collaborate and function as a member of a team.
* Should be comfortable with the use of computers and frequent use of RF equipment.

Work Hours:

* Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays based on department and store/company needs.

This job overview is not all inclusive. In addition, Macys, Inc. reserves the right to amend this job overview at any time. Macys is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Macys, Inc. including Macys and Bloomingdales will consider for employment qualified applicants with criminal convictions in a manner consistent with SFPC Art. 49 and LA MC ch.XVIII Art. 9.