Job Description

Description

As a successful member of the Collections and Recovery team you will be asked to meet and exceed department service and quality standards, while maintaining consistent levels of communication with external customers and colleagues regarding account information. You will be responsible for (but not limited to) the following:

* Working with customer to find mutually beneficial arrangements to bring resolution to delinquent loans
* Ability to have difficult conversations with customers, while keeping calm professional demeanor.
* Manual and systemic dialing, Skip Tracing, partnering with multiple vendors to accomplish overall account resolution
* Using multiple systems of records, including software involving Excel, Dialer Grid
* Ability to multi-task and work independently in a fast paced work environment
* Maintaining compliance with all banking requirements
* Self-worker, overall guidelines and training will be provided but decisions for each customer are to be made with mindful decisions that are mutually beneficial to both our customer and the Bank

Qualifications

Required Skills/Experience:

* 1+ Year of Customer Service Experience/Collections experience
* Excellent phone communication, listening and negotiation skills
* Able to prioritize and manage daily workload
* Proven ability working in a team atmosphere; in a fast paced, fun environment
* Computer proficiency and acumen
* Self-motivated attitude with a desire to succeed
* Commitment to your daily shift

Education, Certificates and/or Other Professional Credentials:

* High School or Equivalent required

Hours- M-F 8am-5pm

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

It is the policy of Citizens to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, colleague or a dependents reproductive health decision making, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, genetic characteristic, citizenship, veteran or military status, marital or domestic partner status, family status/parenthood, victim of domestic violence, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.