Job Description

Your Opportunity
This position will be part of Client Experience Technology at Schwab and we will focus on driving client-centricity, reducing time to market & increasing efficiency. The model is insights-driven and focuses on rapid iterations to drive innovation and transformation. Ideal candidates enjoy fast-paced environments, thrive under ambiguity and embrace change passionately. We define the experience and oversee the management of Schwabs retail channels (schwab.com and mobile app) and platforms that are leveraged across channels.

What you are good at

As a member of the Mobile Technology team, you will be immersed in a collaborative, innovative, and technically challenging environment. We're looking for team members that are naturally curious and inquisitive and love to dig into details to understand and document complex business flows and outline technology solutions. You will be responsible for understanding and translating the needs of the business teams with the use of technology. You will ensure the technology deliverables are aligned with business needs and requirements, provide advice and offer solutions, while working cross-functionally with the project team to facilitate common goals. And, you will liaise with product management, development, and quality assurance in our planning, development, and release efforts.

As a Business Systems Analyst you will be responsible for helping to deliver quality technology and software initiatives by:

* Translating business needs into effective and efficient technical solutions
* Capitalizing on the benefits of new technologies for business process improvement
* Fostering best practices and direct and govern all technical deliverables including designs and system management documents among others
* Serve as coach and mentor to less experienced IT personnel
* Co-ordinate within and across IT, and other line of business teams as needed throughout the course of design/delivery/support
* Act as customer liaison
* Never stop learning and be recognized as a thought leader in all facets of CET
* Conducting task analysis and interacting with system users in order to identify chances for the improvement of productivity, integration, and to decrease costs.
* Maintaining a professional cognizance of techniques and tools that may use in the improvement of quality of service.
* Understanding business requirements and translating them into specific software requirements
* Understanding both technical designs and specifications
* Analyzing and documenting the required data and information
* Evaluating information harvested through stakeholder interviews, task analysis, and business process description
* Having strong technical skills, business intelligence, and a full understanding of the needs of the customer
* Being an interface between technology teams, support teams, and business units

What you have

* Ability to pick up complex concepts and processes quickly
* Passion for streamlining and integrating business processes and data
* Excellent proficiency in working with data
* Ability to lead and manage client engagements in various disciplines and across all phases of the SDLC
* Experience in working under pressure and tight deadlines and being flexible to adapt to quickly changing business requirements
* Advanced knowledge of Microsoft Office products, PowerPoint, Visio, Word and Excel
* Ability to prioritize and work on multiple tasks simultaneously
* Ability to prepare written reports and conduct oral presentations as well as communicate accurately, effectively and persuasively
* Ability to apply critical thinking and be creative and show initiative in problem solving, decision making and process improvement
* Excellent organizational and interpersonal skills
* Ability to coordinate/aggressively follow up on incidents/problems, perform diagnosis, and provide resolution to minimize service interruption
* Ability to analyze and provide technical recommendations for: application integration, architecture and performance optimization
* Sound knowledge of documentation procedures, programming procedures and methods, operator instructions, and program flow charts.
* Ability to work with diverse group of professionals in close cooperation.

Preferred Skills:

* Prior Financial Industry/Brokerage experience preferred
* Messaging or conversational AI experience preferred
* Solid analytical skills and ability to multi-task to perform multiple complex tasks
* Operate with little oversight on day-to-day work with general direction on assignments
* Ability to explain complex subjects via phone to internal and external partners
* Attention to detail and a disciplined approach to developing processes
* Positive attitude, enthusiasm, and strong work ethic with high level of integrity and professional ethics

Education and Qualifications

* Bachelors degree in Computer Science, Information Systems, Engineering or a related field from an accredited university or institution.
* 5-8 years of IT Business analysis experience
* Strong written and verbal communication skills
* Experience working in an Agile environment and crafting requirements for web platforms
* Strong interpersonal skills to juggle multiple simultaneous projects









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Why Schwab?

At Schwab, Own Your Tomorrow embodies everything we do! We are committed to helping our employees unleash their potential and achieve their dreams. Our employees get to play a central role in disrupting a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth. Were a modern financial services firm that stands apart from the industry, where you can go as far as your ambition takes you.

Hear from employees: Whats it like to work at Schwab!

The benefits of working at Schwab: a package designed to empower your health, wealth, career and life.
Schwab is committed to building a diverse and inclusive workplace where everyone feels valued.

The posted salary range describes the minimum to maximum range for this job description in the state of Colorado. The salary range is posted in accordance with the Colorado Equal Pay for Equal Work Act. The salary range for this same position may be lower or higher in markets outside of Colorado.

As an equal employment opportunity employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law. (Please click here to see policy.)

Schwab is also an affirmative action employer, focused on advancing women, minorities, veterans, and individuals with disabilities in the workplace.
We believe diversity and inclusion are part of our success as a company and our purpose of serving every client with passion and integrity.

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