Job Description

Job Description Summary

This role may possibly be remote. The Documentation Coordinator 1 will be a point of contact for Care Coordinators members for physician account support and be responsible for obtaining the necessary documentation from physicians to substantiate a patients need for medical supplies for submission to their insurance.

Job Description

PRIMARY DUTIES AND RESPONSIBILITIES

* Professionally fax and/or e-mail physician offices in order to obtain medical documentation and troubleshoot customer prescription issues
* Develops and maintains knowledge in Medical Supplies and/or Insurance Guidelines
* Ability to identify and professionally resolve customer service related issues
* Works in conjunction with Customer Care to identify and support customer service related initiatives as defined by company goals and objectives
* Meets or exceeds daily, weekly, and monthly goals in conjunction with productivity measurements as communicated by their direct supervisors
* Adhere compliance standards to include Medicare guidelines, HIPAA and ACW.
* Ability to work through the Special Projects, Progress Notes, and/or Service Tickets needs as identified from each account
* Will be back up the Care Coordinator as needed.
* Fosters positive interactions for physicians office staff with Liberator Medical Supply, Inc. to aid in the facilitation of continued long term working relationships
* Maintain a positive work atmosphere that embodies Liberators philosophy- Professional excellence, teamwork and integrity.
* Performs other duties and tasks as assigned

EDUCATION AND EXPERIENCE REQUIREMENTS

High School Diploma or general education degree (GED); one to two years related experience and/or training; or equivalent combination of education and experience.

SKILLS:

* Ability to read, analyze, and interpret medical supply publications, technical procedures, and/or training tools. Ability to write internal and external business correspondence. Ability to effectively present information and respond to questions from management, team members, and/or customers.
* Math: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply intermediate math skills.
* Reasoning: Ability to solve practical problems and deal with a variety of variables. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Advanced analytical reasoning to include ability to forecast exponentials within work flow processes and reason against outside factors.
* Computer: Knowledge of Microsoft Office Applications, Access or other database software.
* Telecommunications: ability to utilize or knowledge of call center telecommunications software
* Ability to work some evening shifts, weekends, and overtime as needed
* Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

LI-PRO

Primary Work Location

USA FL - Stuart Airport Road

Additional Locations

Work Shift