Job Description

Job Description

QUALITY MEASURE SUPPORT PHARMACY TECHNICIAN

Position Purpose:

Quality Measure Support Technicians assist store teams with execution on clinical initiatives that directly affect health plan performance measures and reimbursements. Technicians play a key role in the delivery of MTM services by providing support to the pharmacy team and helping to engage the patient on a personal level. These technician's perform interventions with patients, document services, communicate prescription requests, and coordinate care with pharmacists, prescribers, and other pharmacy team members.

Key Responsibilities include, but are not limited to:

* Eligibility identification
* Navigating EPS, Care Rx, and OutcomesMTM platforms
* Reviewing patient fill history in EPS
* Investigating targeted medications affecting performance measures
* Care Coordination
* Alerting pharmacy teams to interventions
* Communicating care plans to pharmacy teams
* Distributing and monitoring communications
* Synchronizing medication refills
* Connecting pharmacists with patients or prescribers for service delivery
* Generating and sending prescriber communications
* Monitoring responses from prescribers and patients
* Reminding pharmacy teams about additional interventions and follow up
* Patient Support
* Offering and scheduling services
* Collecting medication information
* Enrolling patients in auto refill and/or text message reminder programs
* Suggesting techniques that promote adherence
* Determining when pharmacist intervention is required
* Central Processing
* Documenting interventions in Care Rx and OutcomesMTM platforms
* Placing prescription refills into Order Entry
* Inputting 90- or 100- day prescriptions from prescribers

Qualifications:

* High school diploma or GED.
* Certified Pharmacy Technician.
* One-year or more experience as a Pharmacy Technician
* Preferred experience with Albertsons Companies Pharmacies
* Preferred experience in navigating EPS, Care Rx, and Outcomes MTM platforms
* Problem solving abilities and attention to details.
* Administration skills, such as planning and organizing, resource management and the ability to set priorities and coordinate work activities.
* Customer relations skills including meeting customer needs and establishing a service environment. This involves the ability to identify requirements of internal and external customers, focus on achieving optimal results, and develop solutions that positively affect customer satisfaction.
* Good computer skills including Microsoft Office

Physical Environment

Primarily at-home position

Local travel to division facilities of responsibility

Incumbent may sit for long periods of time at desk or computer terminal

Incumbent may use calculators, keyboards, telephone and other office equipment in the course of a normal workday.

Stooping, bending, twisting, and reaching may be required in completion of job duties

The above statements are intended to describe the general nature of the work performed by the employees assigned to this job. All employees must comply with Company policy and applicable laws. The responsibilities, duties and skills required of personnel so classified may vary within each department and/or location.

EOE