Job Description

Job Description
Position Summary
The primary job responsibility will be the management of an assigned account and the Account
Supervisors assigned to each account. Specific responsibilities include work scheduling of all
account personnel, establishing work standards, conducting site evaluations, audits, overall
inventory/equipment usage, budget control, employee performance appraisals,
troubleshooting/problem solving, orientation, training of Account Supervisors and support personnel,
customer relations, and special project work as requested. This individual will also ensure that all
managed services are being provided in a proper and cost effective manner.

Essential Functions
Control expenses within area of responsibility.
Develop and recommend custodial operating budget and ensure the department operates within
budget.
Evaluate and justify supplies, equipment, and purchases as needed.
Maintains staff by recruiting, selecting and training employees; maintaining a safe, secure, and legal
work environment; developing personal growth opportunities.
Provide guidance to Account Supervisors on matters related to performance management,
staffing/recruitment, training, HR compliance.
Establish work standards and flow.
Establish and maintain effective lines of communications with the client and facility personnel to ascertain that their needs and requirements are being met per the contract.
Enter and approve changes in ADP's Vantage system in a timely manner.
Ensure compliance with regulatory agencies.
Maintain an environment that is sanitary, attractive, and in orderly condition.
Demonstrate and promote company culture, values and management philosophy.
Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending improvements.

Minimum Requirements

MINIMUM REQUIREMENTS *
High School diploma required. Higher level of education is preferred.
Minimum of three years of supervisory experience in a service-related field with high customer/client contact.
Three to five years of custodial, facilities, or other closely related industry experience required.
Strong service/quality attitude.
Ability to plan, organize, prioritize, and achieve effective time management.
Ability to work under pressure and meet established goals and objectives.
Strong public speaking skills.
Sense of urgency & ability to meet deadlines; self-directed.