Job Description

Location:

National Harbor, Maryland

POSITION SUMMARY:
It is the responsibility of the Retail Manager to support the Director Hotel & Retail Ops in the management of the Retail Division, which includes merchandising, operations, short and long term planning, guest service, sales and profitability.

POSITION RESPONSIBILITIES/DUTIES:

* Manage daily operations and departmental performance consistent with the strategies and vision of the property.
* Monitor staffing levels and ensure effective use of labor while delivering required service. Manage P&L statements.
* Manage Human Resources responsibilities to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the companys diversity commitment; compliance with company and department policies, and legal requirements.
* Plan store layouts and seasonal stock plans
* Plan, develop, implement and review merchandise assortments as it relates to customer needs and profitability by property/store.
* Utilizes and monitors efficiently all systems software to ensure proper pricing, stock levels, merchandise requests, send sales, and analysis reports, communicating all findings to Retail Manager.
* Manage, communicate, and execute retail events.
* Analyze business through company generated reports in order to make recommendations to the Director Hotel & Retail Ops.
* Ensure a high level of customer service that best represents corporate and property philosophy.
* Handle customer service issues in a professional and timely manner to ensure guest satisfaction is maintained.
* Manages markdowns and mark-ups. Records and controls the processing of damaged items and merchandise otherwise not able to sell.
* Possesses thorough instructional knowledge of point-of-sale policies and procedures.
* Communicate to retail vendors that engage in business with retail division in a professional and timely manner.
* Collaborate with Director Hotel & Retail Ops and vendors to successfully plan and communicate merchandise assortments for stores.
* Advise and coach employees and store managers on development or performance issues.
* Respond courteously and timely to employee questions, issues and concerns.
* Analyze data that may include turnover reporting, exit interview data, and makes recommendations to the Director Hotel & Retail Ops based upon analysis.
* Develops policies and procedures for all store operations. Ensures consistency and effectiveness of policies and procedures.
* Practices effective cost control procedures for all operating, maintenance and supply costs
* Ensures proper merchandising execution by store management and participates in store activities to maximize sales, earnings and customer satisfaction
* Assist in managing labor coverage needs based on analysis of current and projected sales
* Oversee time keeping system and proper input of staff hours and vacation.
* Place orders for all items for Employee Store.
* Communicates to Director Hotel & Retail Ops any opportunities, challenges and successes.
* Coordinate and work with Inventory Control and Warehouse for merchandise disbursements.
* Other job related duties as requested

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.





SUPERVISORY RESPONSIBILITIES:

* Assistant Retail Manager

EDUCATION and/or EXPERIENCE:

Required:

* Bachelor degree in Business or Marketing, related field, or equivalent work experience
* At least five (5) years of experience in retail, sales or inventory control management
* Effectively communicate in English, in both written and oral forms

Preferred:

* Bilingual, English as the primary or secondary language
* Previous experience working in a similar resort setting





CERTIFICATES, LICENSES, REGISTRATIONS:

* Proof of eligibility to work in the United States

SECTION 3: COMPETENCIES & WORKING CONDITIONS

KNOWLEDGE/SKILLS/ABILITIES:.

* Previous management and strategic sales skills
* Knowledge of business analysis, staff training, merchandise control and customer service
* Experience with MS Word, Excel, Outlook and the Internet required
* Ability to problem solve and make decisions
* Detail oriented and able to handle sensitive, confidential information
* Ability to manage multiple tasks and maintain deadlines
* Ability to use a telephone, copier and computer
* Able to work under pressure at a rapid pace.
* Excellent customer service skills.
* Interpersonal skills to effectively communicate with all business contacts.
* Ability to effectively communicate in English, in both oral and written forms.

WORK SCHEDULE/HOURS:

* Regular scheduled hours : Work Days: Varies Hours: Varies
* Other Must be flexible if needed for occasional work outside of normal business hours.

MGM Resorts International is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, MGM Resorts International will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.