Overview
This incumbent performs a variety of duties to cross-functionally support the dedicated business functions. Plans daily production activities, creates supporting documentation, monitors production progress and makes adjustment recommendations to management. Fields requests for special order handling that may involve third party vendors. Arranges transportation schedules with carriers. Contacts carriers/transportation partners to resolve shipping schedule issues. This incumbent must work in concert with internal and external customers, including the shipping department, VAS, scheduling, third party special order handling and transportation vendors, customer service and the final customer.
Responsibilities
Plans, executes and tracks status of all work order activities for department and rework orders from receipt to completion and shipment as required by the business.
Communicates production requirements to others to assist with the organization and prioritization of work flow. Engages with department leaders to coordinate activities that serve internal customers.
Ensures all orders fully meet customer requirements specific and unique to each customer.
Supports inbound and/or outbound departments when additional support is needed. Routes outgoing shipments through various freight forwarders and schedules transportation of shipments to ensure on-time shipments.
Communicates with customers in advance of order/shipment delays and responds to customer inquiries regarding order/shipment status.
Functions as back up to Freight Coordinators as needed, which includes creating and releasing work orders.
Communicates production requirements to others to assist with the organization and prioritization of work flow. Engages with other department leaders to coordinate activities that serve internal customers.
Generates and communicates shipping schedules to shipping department leadership.
Tracks daily metrics and internal audit quality.
Qualifications
High School Diploma or equivalent. Some college/Associates Degree preferred.
Read & write English, add, subtract, multiply and divide – understand implied instructions.
Ability to learn and comprehend changing processes of customer requirements is required.
Personal computer skills including, excel, word, e-mail and the internet.
Must be able to learn current warehouse management systems.
Excellent written and oral communication skills required with professional demeanor.
Good organizational skills and able to handle multiple priorities with minimal supervision.
Must be able to work safely in a distribution environment.
Excellent attendance is required, with ability to work overtime as needed.
Winston-Salem, NC
HanesBrands is a socially responsible manufacturer and marketer of leading everyday basic apparel under some of the world's strongest apparel brands in the Americas, Europe and Asia, as well as in Australia and South Africa. Our iconic innerwear and activewear apparel brands found in the United States and elsewhere include Hanes, Champion, Playtex, Bali, Maidenform, JMS/Just My Size, Wonderbra and Gear for Sports. Outside the United States, we also have dominant national and regional brands, including DIM, Nur Die/Nur Der, Lovable, Abanderado, Shock Absorber, Zorba, Sol y Oro, Rinbros, Track N Field and Ritmo.
We are the world’s largest marketer of basic apparel. We sell bras, panties, shapewear, sheer hosiery, men's underwear, children's underwear, socks, T-shirts, sweatshirts, fleece and other activewear. In the United States, we sell more units of intimate apparel, male underwear, socks, shapewear, hosiery and T-shirts than any other company.
Founded in 1901, Hanes has a long history of innovation, product excellence, and brand recognition. In fact, nearly 90 percent of U.S. households have our company's products in them. We revolutionized Tagless T-shirts and underwear, we invented the sports bra and the stretch-cup T-shirt bra, we were the first to advertise a bra on national television (Playtex), and we are innovating with ComfortBlend and temperature-control X-Temp fabrics and seamless Smart Sizes bras.
Our Sell More, Spend Less and Make Acquisitions strategies are driving growth and creating value for our shareholders, consumers, retailers, employees and communities. Hanes has made more than a half dozen acquisitions, including Maidenform Brands, Gear for Sports and Knights Apparel in the United States and DBApparel in Europe.
Based in Winston-Salem, N.C., Hanes is a member of the S&P 500 and is ranked No. 490 on the Fortune 500 list. The company has approximately 65,300 employees in more than 40 countries.
Unlike most apparel companies, Hanes primarily operates its own manufacturing facilities. More than 90 percent of the apparel units that we sell worldwide and in the United States are manufactured in our own plants or those of dedicated contractors.
We take great pride in our strong reputation for ethical business practices and the success of our Hanes for Good corporate responsibility program for workplace practices and community and environmental improvement. The company is the only apparel producer to ever be honored by the Great Place to Work Institute for its workplace practices in Central America and the Caribbean. In the United States, the company has earned the Forbes magazine Best Place to Work honor. Hanes has won U.S. Environmental Protection Agency Energy Star sustained excellence recognition for seven consecutive years. Hanes has significant goals for reducing energy use, carbon emissions and water use and publicly reports its progress each year.