Job Description

Field Support Analyst I

Job Description

We currently have an opening for a Field Support Analyst at our Minnesota Ore facility. The Field Support Analyst is a technician responsible for general infrastructure technology including PC, Laptop, Printer, MFD, mobile terminals, tag printers, and general project support. The successful candidate will possess excellent technology skills, as well as a strong work ethic and customer service focus.

Responsibilities:
The Field Support Analyst is responsible to support general infrastructure technology and services. Safety is the Core Value of U.S. Steel; the Systems Analyst will make Safety the 1 priority in the execution of all work activities including monitoring contractor/vendor Safety in support of work efforts.
General support for all PC, printer, MFD, mobile terminal, tag printer and software issues including daily customer service and ticket management
Candidate must be a self-starter demonstrating excellent time management & organizational skills including the ability to multi-task and effectively prioritize multiple, concurrent work activities
Excellent interpersonal skills including the ability to work well with customers, peers and vendors at all organizational levels
Demonstrates commitment to customer service
As part of duties, individual will have access to and use of car for transportation around plant location Candidate Specification:

Minimum Requirements (Requirements that are essential for performing the job):
Excellent technical support skills including hands-on experience managing PCs, Laptops, Printers, Multi-function printers, tag printers, vehicle-mount/mobile terminals, tablets, and enterprise-class desktop software Basic IP networking skills including cabling support, simple troubleshooting and user device configuration Basic IT Project Management experience including demonstrated success managing small to mid-size projects in an Enterprise environment
Server support, storage management, Active Directory or other related technology skills are a plus
Be able to lift 50lbs and possess physical fitness necessary to work in a heavy-industry environment Candidate must successfully pass pre-employment checks which include a driving history report
24/7 off-hours support including weekends and evenings as required
Willing to work within the facility itself on a daily basis
Bachelors Degree or equivalent experience
Ability to work Safely and independently in a plant environment
Possesses strong oral and written communications skills; able to articulate ideas and listen effectively
Candidate must be a self-starter demonstrating excellent time management & organizational skills including the ability to multi-task and effectively prioritize multiple, concurrent work activities
Excellent interpersonal skills including the ability to work well with customers, peers and vendors at all organizational levels
Demonstrated commitment to customer service
The prospective applicant must have an excellent work ethic and be willing to extend the extra effort required to meet critical completion time lines in support of plant needs
Project management experience is a plus
1-2 years experience supporting an enterprise IT environment in heavy manufacturing.

Auto req ID

10529BR

Requisition Type

US-Exempt

Mid-Level

IT - Infrastructure & USSK IT

Work Location

MINNESOTA ORE

Country

United States

Work Location - City

Mt. Iron

State/Province

US - MN

Company Overview

Steel is essential to advancing modern society. In fact, countless aspects of our lives wouldnt be possible without it. From state-of-the-art household appliances and safer, more fuel-efficient automobiles to steel framing that makes our homes stronger and tubular products that support the development of our nations energy resources our products build quality of life for people around the world. U. S. Steel is on an exciting transformational journey to become the iconic corporation a company set apart from the competition through the talent of our people, the quality of our product, and the strength of our performance. We are seeking talented, motivated people to help us create the next generation of U. S. Steel, known for consistently out-performing the competition, delivering superior returns, and creating value for our customers as a world-class supplier of innovative steel products and solutions.

Competency Summary

Think: Think Critically and Drive Change
Lead: Develop Talent and Collaborate
Do: Empower Performance and Deliver Results

Equal Employment Opportunity

U. S. Steel is a principled company committed to its core values of safety, diversity & inclusion, environmental stewardship, results focus & accountability. We focus on our customers, driving quality and ensuring cost effectiveness. We promote an environment of respect, transparency and collaboration encouraging new ideas that drive innovation and our collective success. U. S. Steel is an Equal Opportunity Employer. It is our policy to provide equal employment opportunity (EEO) according to job qualifications without discrimination on the basis of race, color, religion, ancestry, national origin, age, genetics, sexual orientation, sex, gender identity, disability status or status as a protected Veteran or any other legally protected group status.
(California residents may visit www.ussteel.com/CANotice for information regarding collection of personal information and U. S. Steel's privacy practices.)

Company

United States Steel Corporation