Job Description

Job Description

Develops change management strategy for the business line, by assessing impacts and ensuring effective management of change initiatives across the business
May identify and lead high impact process improvement opportunities, with measurable results and positive impact to Customer, Employee, capacity, service levels and/cost to serve
Supports vision and strategic leadership in developing, implementing and maintaining the Company's Business Excellence Model for all innovation and improvement project and program deliverables in Retail Store Operations
Influences all levels of management and works with business lines to advocate for adoption of changes identified
Develops program roadmap to enable delivery of iterative business enhancements and innovation program components
Develops strong relationships with technology partners and provides business relationship linkage between project sponsors and technology management, as appropriate
Oversees and provides direction and guidance to managers of component projects and team to ensure strong coordination of efforts amongst them
Develops program governance and required reporting, monitors and controls program management plans
Manages, monitors, and controls overall program performance and integration of component initiatives; makes necessary adjustments based on business priorities and issues
Keeps informed of changing organizational strategies and priorities to be able to adjust course of the transformation program accordingly
Consolidates and communicates project status to stakeholders, as per established governance model, and ensures awareness of significant changes to the program status in a timely manner
Maintains strong relationships and communication with Business Excellence, Productivity Analytics and Workforce Management team, and supporting partners
Identifies program risks and develops mitigation plans, monitors and controls project risks
Identifies stakeholders and develops adequate resource plan to support program; ensures resources are mobilized across the program
Tracks the contribution of each project to the overall business transformation (program) and ensures that all program issues are effectively resolved
Ensures project management and communications teams work together, assessing the effectiveness of ongoing communication of milestones

Requirements

Bachelor's degree or equivalent experience required in an analytical field such as Business, Engineering, Finance, Mathematics, Statistics
5-7 years related experience required in one or more of the following areas: Bank Operations, Retail Banking, Process Improvement, Project Management
Ability to manage multiple complex priorities and competing agendas without express authority over delivery teams
Excellent communication, strategic planning, organizational and interpersonal skills, at all levels in the organization, including working effectively with Executives and Senior Management
Analytical aptitude with an emphasis on investigative, methodical critical questioning and logical thinking; a data-driven decision maker
Demonstrates an outstanding track record for conceptualizing, leading, and successfully delivering large scale transformational programs
Highly proficient in Microsoft Excel and PowerPoint
Proficiency with Visio and MS Project
Demonstrated leadership and project management skills
Proven ability to see business processes through a Customer lens
Strategic thinker
Outstanding change management capability
Results/outcome-oriented and committed to delivering results within aggressive timelines
Must have the ability to work flexible hours, travel as needed and remain accessible 24/7 during project delivery phases

Qualifications

The ideal candidate should have 5-7 years of experience effecting change in a large organization, and at least 5 years of proven experience leading Customer Engagement Management systems development, ideally Salesforce or similar CRM platforms. In addition, the candidate will ideally have a graduate degree in science, engineering or business/finance.
Saleforce.com Certification & Expertise (Salesforce.com Administrator Certification) ADM 201

Hours

flex

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.