Job Description

Job Description

What You'll Do

Our commitment to excellence requires a commitment from you, to our Customers and to your team, to be on time, prepared and ready to answer each call. You are the voice of TD and your role on the phones is to:

Think Like a Customer to understand and solve problems effectively at first contact; match product and service solutions to each Customers' unique needs; deliver legendary experiences and trusted advice.

Act Like an Owner by contributing to an engaged culture that is focused on delivering business results and contributing to our communities.

Execute with Speed and Impact by coming into work at your scheduled time and meeting your Customers' needs while protecting the Bank from risk.

Innovate with Purpose by listening, asking questions, and finding ways to simplify the way we work; solving problems effectively the first time.

Develop Yourself and Colleagues by embracing diversity and respecting your team; sharing what works and supporting one another to meet more Customers' needs and achieve personal career goals with TD.

Requirements

Who You Are

You are passionate about understanding and empathizing with our Customers so that you can provide the right advice and solutions to deliver a legendary Customer experience every time.

You love a good challenge and can effectively multi-task. You are able to comfortably navigate multiple computer applications to source relevant information quickly to support decision making and effective problem solving.

You are dependable, and you take pride in developing your knowledge and expertise to consistently deliver strong performance.

You are flexible and thrive in an environment of change. You consistently demonstrate a positive attitude, patience, resiliency, and willingness to do things differently.

You enjoy working with a diverse team and appreciate the value of perspectives other than your own.

Your Commitment

Location Greenville, NC, Auburn, ME, or Mt. Laurel, NJ

Training Commitment (Full time hours)

Training is scheduled at 40 hours per week for both part-time and full-time colleagues. Training is generally scheduled from 8am-4pm or 4:30pm-12:30am. You must be able to accommodate either schedule.

Scheduling Commitment

Shifts starting between 6:00am-5:00pm; one or both working weekend days. We require that you be logged in and ready to take your first call when your shift starts.

Qualifications

Your relevant experience and knowledge can be just as likely to get our attention. However, for this role we require:

* High School Diploma or GED
* 0 Years of related experience
* Retail Customer service, banking, or call center experience preferred
* Experience in financial sales or retail sales preferred
* Ability to use/learn current technology and software applications related to position
* Excellent interpersonal and verbal communication skills required
* Effective written communication skills preferred
* Ability to work in a fast-paced, challenging work environment
* Excellent problem-solving and time management skills
* Experience handling confidential information preferred
* Must be able to adhere to a set schedule which may include weekends and holidays

What's Next

* Are you ready to choose TD and be part of exceptional team of individuals who are committed to making a difference in people's lives, at work and in the communities, we live in?
* We want you! Apply today!

Hours

40

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.