Job Description

At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrows reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds

Customer Success Community Program Manager (233177)

Position Overview:

The Customer Success Community Program Manager is a new role that joins a team tasked with creating a series of new on-line communities, and growing awareness and engagement with them.

Responsibilities:

The successful candidate will support the development of a repeatable, strategic planning process that drives community creation, vibrancy and growth. They will work with stakeholders to discover requirements, identify content themes, map and implement those against the community planning process. Community engagement, learning and self-solve outcomes will be regularly measured and optimizations made to accelerate and improve performance.

Stakeholder management, project management and effective communications are key competencies for this role and the successful candidate will engage with product managers, support teams, marketing teams, content developers, other community team members, data analysts, and associated stakeholders. The Community Program Manager will be responsible for ensuring that stakeholder contributions are captured and managed effectively.

Required Knowledge/Skills, Education and Experience:

* Bachelors Degree
* 4+ years of customer success and/or support experience
* Project management experience including planning, tracking and implementation across stakeholders to execution plans
* Be familiar and knowledgeable with trends and best practices in Community development
* Be able to work collaboratively across multiple stakeholders in a truly global environment
* Experience in strategy and management of campaigns including persona identification and segmentation.
* Experience of working with technical resources in data management and systems integrations in order to leverage their contributions
* Use and administer of a variety of related software environments such as various Salesforce environments (Chatter, Knowledge, Ideas, Cases, Marketing Cloud) and Google Analytics
* The ability to report-out, review and draw conclusions from Community data to advance program objectives and drive optimizations
* Business content creation and/or editing experience is valuable.
* Experience in or familiarity with web application development, html, css, success measurement and analytics, and technical systems integrations
* Detail-oriented with strong organization, analytical and prioritization skills
* Excellent communication skills, comfortable with preparing and delivering presentations
* User Experience skills and work experience is helpful, having worked with UX teams and understanding concepts is also helpful.
* Experience of community development for complex business or engineering software would be advantageous

LI-DK1 LI-PLM

Organization: Digital Industries

Company: Siemens Industry Software Inc.

Experience Level: Experienced Professional

Job Type: Full-time

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