Contracts Administration Specialist
Posted on: 19 Jan 2021
Schaumburg, IL
Job Description
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Company Overview
At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether its helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.
Department Overview
National Service Support - The North America Service Support NSS Team provides back-office support to the day-to-day transactions required by Customers, Service Partners, and Field Teams. This team supports the Services/Software Enterprise contract life cycle, the processing of Installation Agreements, Q2SC support and auditing, Above Contract Work Tickets, and Rental Billing.
Job Description
* Contract loading for various types of service programs in various systems.
* Pre-audit of information submitted for loading.
* Post-audit of loaded information to ensure correctness & completeness of the data.
* System help desk to support the field teams in the use of the Q2SC (Oracle) contract loading tool.
* Oracle Install Base data additions and modifications.
* Liaise with various field and internal departments (Finance, Order Management, Service Product Offer teams)
* Able to meet weekly and monthly deadlines for data processing.
* Leading the administration and activation of assigned territories contracts and related submittals
* Coordinating preparation of assigned documentation through internal approval process
* Monitoring contract submittals to ensure timely and coordinated responses and compliance with terms and conditions
* Contract loading, contract corrections and changes, database management, installs, and work tickets.
* Serve as a liaison for Field Service, Finance, Credit, Order Management, CSMO, and Product Management departments
* Communicating across all levels of the organization and partners to resolve any contract or billing issues
* Maintain efficient cycle time of processing contracts through measured results and case management.
* Must apply presentation and communication skills to an outside audience.
* Proficient in Excel or Google Sheets, PowerPoint or Google Slides
Basic Requirements
* Associates degree or 1+ year experience in contracts, customer service, finance, or administrative.
Travel Requirements
10-25%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes
EEO Statement
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.
Motorola Solutions, Inc.
Chicago, IL
Since 1928, Motorola has been committed to innovation in communications and electronics. Our company has achieved many milestones in its 85-plus year history. We pioneered mobile communications in the 1930s with car radios and public safety networks. We made the equipment that carried the first words from the moon in 1969. In 1983 we led the communications revolution with the first commercial handheld cellular phone and system. Today, as a global industry leader, excellence in innovation continues to shape our future.
Motorola Solutions connects people through technology. Public safety and commercial customers around the world turn to Motorola Solutions innovations when they want highly connected teams that have the information they need throughout their workdays and in the moments that matter most to them.
Our customers rely on us for the expertise, services and solutions we provide, trusting our years of invention and innovation experience. By partnering with customers and observing how our products can help in their specific industries, we are able to enhance our customers’ experience every day.
Motorola Solutions serves more than 100,000 public safety and commercial customers in more than 100 countries. Our wide-ranging product portfolio has the tools you need to get the job done in any business. As an industry leader, we design and develop devices including radios and the infrastructure that supports them.
Our mission-critical design philosophy led to our new High Velocity Human Factors investigation, an area of cognitive research that helps us develop products for first responders by working with them in crisis situations to study their communication needs. We take what we learn in the field and bring it back to the lab to create products that will function under extreme conditions and networks that will reliably support those products.
Working with our global channel partner community, Motorola Solutions reaches an extensive customer base, from small businesses to Fortune 500 companies. Our focus is on developing integrated end-to-end solutions that deliver a clear return on investment, and our products empower individuals through seamless connectivity.
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IndustryTelecommunications
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No. of Employees17,000
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Website
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Jobs Posted560
