Lithia Motors, Inc.

Service Drive Lane Manager

Posted on: 19 Jan 2021

San Diego, CA

Job Description

Dealership:

L0727 DCH Honda of Mission Valley

DCH Mission Valley Honda

Service Drive Lane Manager

Our winning Honda team is adding a Service Drive Lane Manager to our dedicated staff of performers! As the Lane Manager you will work with our team of Porters & be the service teams ambassador of supreme customer service!

Are you...

* High energy with great customer service
* Ability to manage people and schedules
* Automotive Dealership Experience 1-2yrs +
* Great for future Service Advisors

Responsibilities:
As a Service Drive Lane Manager you will be responsible for managing the activities of all service related staff ensuring exceptional customer service and attainment of Lithia's performance standards.

* Ensure all customers are greeted in a timely manner
* Ensure all customer receive their completed vehicle in a timely manner
* Answers questions regarding vehicle service, technology, or proper usage
* Assist Service Consultants when needed
* Schedule and assign daily work objectives for the service porters.
* Monitor performance and counsel service porters with behavioral or performance issues.
* Train, coach, supervise and assist service porters.



Qualifications:

* Previous Service Advisor experience, preferred
* Prior experience as an automotive technician a plus
* A team player who is focused on providing exemplary customer service
* Ability to multi-task in a fast paced work environment
* Basic mechanical understanding of an automobile
* Strong organizational skills and detail oriented
* Acceptable driving record and a valid driver's license in your state of residence



We offer best in class industry benefits:

* Competitive pay
* Medical, Dental and Vision Plans
* Paid Holidays & PTO
* Short and Long-Term Disability
* Paid Life Insurance
* 401(k) Retirement Plan
* Employee Stock Purchase Plan
* Lithia Learning Center
* Vehicle Purchase Discounts
* Wellness Programs

High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Lithia Motors, Inc.

Medford, OR

Lithia Motors, Inc. is an American nationwide automotive retailer headquartered in Medford, Oregon. It is the third largest automotive retailer in the United States. In 2015, Lithia Motors broke into the Fortune 500 list at #482,  making it one of only three Oregon-based companies in the Fortune 500. This followed a year that saw the acquisition of the DCH Auto Group, one of the 10 largest dealer groups in the country, with 27 dealerships, before being purchased by Lithia Motors. In 2016, Lithia climbed to #346 and that same year made the Fortune 500 List of Top Ten Companies with the biggest jump in rank on the Fortune 500. As of 2018, Lithia is ranked #294 on the Fortune 500. Lithia employs more than 14,150 people in stores across the nation including Alaska and Hawaii. Lithia operates 180 stores in 18 states.

Similar Jobs