Transactions Manager I - PES - Westerville, OH
Posted on: 18 Jan 2021
Westerville, OH
Job Description
Working at Chase means making a real difference every day for your customers, your community and yourself. How? By putting others first, doing whats right and creating solutions that make lives better. Build your career on our strong foundation and help shape whats nextfor you and for us. Successful candidates in this vital position are flexible and problem-solvers who enjoy working with the team to improve and develop processes and best practices.
We have opportunities for a Transactions Manager in our Payment Exception Solutions group. This position will manage a team of between 18-25 employees, including 2 different teams. We work closely with other teams to ensure that all post charge off payments are posted timely and efficiently to RecoveryOne.
We are looking for individuals with a passion for managing a team with the following skills:
Leadership Skills
Develop and lead team of exception payment processors
Lead by example and coach on key behaviors to drive results
Responsible for performance management
Select and retain talent
Identify ways to support inclusion and diversity
Customer Focus
Resolve complex and escalated employee and customer problems and inquires
Operate with urgency and meet deadlines
Focus on the customer, the organizations business goals and systems
Communication Skills
Strong verbal and written communication skills
Ability to influence internal and external business partners
Relationship management
Knowledge of professional discipline and applies knowledge to influence decisions
Production Control Reporting Oversight:
Creation and facilitation of monthly Business Reviews
Leverage metrics by understanding key drivers of performance and ensure consistent usage within the leadership teams
Identify gaps in processes and proactively escalate and look to improve to eliminate risk.
Responsible for decisions that are guided by policies and that will have potential impact on company revenues and assets
Performance Execution:
Drive performance improvements through enhanced reporting, controls, and monitoring.
Manage internal capacity planning, attrition, hiring plans, and staffing models
Primary owner for all PES related projects or initiative.
Computer Skills
Strong knowledge interpreting and analyzing data
Experience on SharePoint and how to create this would be nice to have
Expert experience using Windows Operating Systems and Microsoft Office tools
Qualifications:
Requires minimum of five years management experience. Prefer experience managing other Team Leaders
Collections process/payment services experience preferred
Experience in a large department or group within an Operations function strongly preferred
Advanced proficiency with computer functions strongly preferred
High School Diploma or equivalent required, Bachelors Degree preferred
JPMorgan Chase & Co.
New York, New York
JPMorgan Chase & Co. operates as a financial services company worldwide. It operates in four segments: Consumer & Community Banking (CCB), Corporate & Investment Bank (CIB), Commercial Banking (CB), and Asset & Wealth Management (AWM). The CCB segment offers deposit and investment products and services to consumers; lending, deposit, and cash management and payment solutions to small businesses; mortgage origination and servicing activities; residential mortgages and home equity loans; and credit card, payment processing, auto loan, and leasing services.
The CIB segment provides investment banking products and services, including corporate strategy and structure advisory, and equity and debt markets capital-raising services, as well as loan origination and syndication; cash management and liquidity solutions; and cash securities and derivative instruments, risk management solutions, prime brokerage, and research.
This segment also offers securities services, including custody, fund accounting and administration, and securities lending products for asset managers, insurance companies, and public and private investment funds. The CB segment provides financial solutions, including lending, treasury, investment banking, and asset management to corporations, municipalities, financial institutions, and nonprofit entities, as well as financing to real estate investors and owners.
The AWM segment offers investment and wealth management services across equities, fixed income, alternatives, and money market fund asset classes; multi-asset investment management services; retirement products and services; and brokerage and banking services comprising trusts, estates, loans, mortgages, and deposits. The company also provides ATM, digital covering online and mobile, and telephone banking services. JPMorgan Chase & Co. has a collaboration agreement with Chicagoland Chamber of Commerce. The company was founded in 1799 and is headquartered in New York, New York.
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IndustryBanking/Financial Services
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No. of Employees255,998
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Website
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Jobs Posted9051
