Job Description

Job Summary

If youre looking to step up your career, JLL is the perfect professional home. With us, youll have a chance to innovate with the worlds leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. Youll also make long-lasting professional connections and be inspired by the best. Were focused on opportunity and want to help you make the most of yours. Achieve your ambitionsjoin us at JLL!

The Coworking Community Managers main duty is to provide exemplary customer service to members and building management by creating a cohesive and prosperous coworking environment. The flexible workspace centrally located in the heart of Washington, DC with private offices, coworking and meeting rooms. The Coworking Community Manager will work closely with the site team to onboard and manage new and existing clients to the space. This person is also responsible for planning and execution of community programming, social media management, and maintenance of facility equipment, operations and technology.

JOB DUTIES

Business Development, Sales and Account Management

* Assists the Center Manager with conducting tours and qualifying incoming leads
* Manages client onboarding and welcome experience from office setup to meeting needs of full move in process
* Support new member orientation to the workplace
* Collect and process payments
* Maintain member portal, keeping information current
* Help with member retention and ensure positive client experiences

Center Management

* Utilize a variety of coworking software applications to manage the space and membership data
* Submit maintenance tickets for repairs to the facility and key equipment
* Manage client issues, technology troubleshooting as needed and escalate to Center Manager if needed
* Attend to kitchen throughout the day, light clean up, coffee machine maintenance, unload dishwasher, etc.
* Ensure light cleaning is conducted to entire coworking center
* Be aware of local laws and regulations as they pertain to member safety and emergency preparedness

Customer Service

* Deliver a range of services and customer initiatives to ensure exceptionally high levels of customer satisfaction are consistently delivered with a focus on continual improvement
* Develop strong rapport with customers by developing good business relationships, reacting to feedback and resolving customer challenges
* Act as a host of the workplace while facilitating the interaction of the community
* Be well known, easily recognized and well appreciated by the employees
* Knows employees on a first name basis and seek out information about the business and personal objectives of tenant organizations and their members
* Drives behavioral changes needed to support a coworking space (i.e. hoteling etiquette)
* Review client experience and identify areas for improvement
* Foster a sense of inclusivity where fresh ideas are welcome

Events & Programming

* Build a quarterly calendar of coworking events that engages all stakeholders: Current members: Educational (e.g., lunch and learns) and appreciation events (e.g., happy hours and themed parties)
* Future members: Lead generation and sales-related events
* Local community: Identify outside organizers and encourage them to use our event space.
* Create robust programming and event program within Flex budget
* Oversee events, including catering, event check-in, and clean-up
* Curate a robust offering of meaningful programming for Center members and visitors
* Create marketing collateral for events and programming initiatives
* Plan open-house events that align with Center Managers marketing strategy
* Manage communications within the space and through digital vehicles
* Negotiate event and programming vendor contracts
* Maintain vendor relationships, agreements, certificates of insurances, commission reports, and preferred/non-preferred status
* Process all event accounts receivable checks and other financial reporting in a timely manner
* Other reports, duties, meetings TBD

SKILLS AND APTITUDES

* Superior knowledge of coworking space functionality
* Strong planning and organizational skills
* Excellent interpersonal and communication skills
* Takes initiative and anticipates needs of clients and members
* Must have high proficiency in MS Excel and other spreadsheets, experience with CRMs, i.e. Salesforce, Caterease, etc.
* Able to multi-task in a fast-paced environment, accommodating and communicating to a broad range of clientele with varied needs
* Able to think quickly and efficiently when confronted with a client request
* Motivated self-starter and creative problem-solver who is able to work with minimal supervision
* Proactive, approachable and solution-focused
* Professional demeaner and appearance
* Contract negotiation experience
* Candidates with outside sales experience is a plus
* Flexible and adaptable
* Punctual and consistent
* Computer literacy, specifically MS Office applications and Internet
* Social Media literacy specifically managing company accounts - Facebook, Twitter and Instagram
* Commitment to company values

EDUCATION AND EXPERIENCE

* Bachelors degree or equivalent work experience
* Hotel/catering/event sales/planning or marketing experience preferably coming from the hospitality industry with 2-6 years of experience
* Demonstrates project management skills
* Highly technically capable
* Able to understand and work with the variety of hardware and software applications that our space depends on
* Experience managing corporate social media campaigns
* Experience with written content generation in a business environment and basic graphic design skills are a plus
* Passion for the local entrepreneurial community
* Displays a high-level of ethics, empathy and dependability
* Previous community involvement or networking experience is preferred

What you can expect from us

Were an entrepreneurial, inclusive culture. We succeed togetheracross the desk and around the globe. We believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay. Well offer you a competitive salary and benefits package.

With us, youll develop your strengths and enjoy a career full of varied experiences. We cant wait to see where your ambitions take you at JLL. Apply today

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at Accommodation.Reques@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.