RCS-Service Specialist
Posted on: 18 Jan 2021
Indianapolis, IN
Job Description
Job Description
Overview
This position exists to analyze and process all incoming/outgoing telephone calls including: main number, toll free lines, patient information, paging, answering service, physician referral service, health promotions consumer service, physician to physician consult service, and related services as they may develop. The incumbent analyzes both routine and emergency calls (e.g. codes, traumas, medical emergencies, external/internal disasters, fire alarms, etc.) to determine the need and works in a high volume, fast paced environment. The analysis and decision made with each call can directly affect the wellbeing or life of a patient or caller. The incumbent must make decisions regarding the calls and is held responsible for patients and visitors well-being. The incumbent also assists to maintain the database of the organization knowledge (physician's pager numbers, physicians schedules, units, departments, etc.) Incumbents must also possess enough knowledge to fix the computers when problems occur and to diagnose problems with telephones in patient's rooms.
Ability to effectively operate various telecommunication systems.
Skill in handling all customer service situations.
Ability to move quickly, decisively, and accurately while in a stressful situation.
Ability to be friendly, upbeat, and polite at all times under stress.
Ability to defuse tense situations.
Ability to multi-task: caller on one line and interpreter on another.
Excellent attendance and punctuality as phone cannot be shut off or have recordings.
Ability to deal with diverse clients.
Ability to communicate on a professional level with physicians.
Ability to type and PC experience.
Knowledge of medical terminology.
Ability to perform/overlap multiple functions or tasks.
Ability to grasp operational concepts/objectives and follow procedures using appropriate judgment.
Strong reading and comprehension skills in processing information.
We are an equal opportunity employer and value diversity and inclusion at IU Health. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
IU Health
Indianapolis, IN
Indiana University Health is the largest network of physicians in the state of Indiana.
A unique partnership with Indiana University School of Medicine, one of the nation’s leading medical schools, gives patients access to leading-edge medicine and treatment options that are available first, and often only, at IU Health.
At IU Health you’ll receive the best care available, personalized for your specific needs. We believe in treating the whole person – not just the symptom – and ensuring that our approach is right for you and your lifestyle.
Based in Indianapolis, Indiana, with dozens of facilities statewide, IU Health is a regional leader in providing the right healthcare when and where you need it. Learn more about who we are, the care we provide and how we achieve our mission.
Specialty Care
IU Health offers a full range of specialty services for children and adults, including cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplant services.
Primary Care
Access a broad network of board-certified family medicine physicians, internal medicine physicians and pediatricians throughout the state.
Expert Physicians
IU Health Physicians include more than 1,500 board-certified or board-eligible physicians, more than 200 locations statewide including more than 250 advanced practice providers.
Breakthrough Research
As an academic health center, IU Health works in partnership with IU School of Medicine to train physicians, blending breakthrough research and high-quality patient care.
Community Outreach
Each year, IU Health invests over $500 million in community benefit measures that serve more than one million Indiana residents.
Our Mission
We are guided by our mission to improve the health of our patients and community through innovation, and excellence in care, education, research and service.
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IndustryHealthcare
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No. of Employees30,000+
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Website
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Jobs Posted5600
