Job Description

What if you were given the opportunity and responsibility to make a difference? It is time to embrace your Infinite Possibilities. This is your opportunity to be part of International Paper, a Fortune 500 company and global leader in paper and packaging products. IP is known for our commitment to the environment and to cutting-edge technology. We have spent more than 100 years creating new ideas, and we are looking for people who can collaborate to help us build on our history, while creating future success. We are committed to attracting, preparing, promoting and supporting our teams. At International Paper, you control your destiny. We offer benefits, challenges, global opportunities and total rewards. When we say Infinite Possibilities, we mean it.

International Paper operates a recycling business which collects, sorts, and processes waste paper and other recyclables across North America. The business contributes to the U.S. paper recycling environmental success story (where recovery now exceeds 60%) and contributes to International Papers manufacturing success.

This position is with our Recycling and Recovered Fiber Business and will report directly to the Customer Service Team Lead. Responsibilities include all customer service activities that support the business ensuring full customer satisfaction for customers/suppliers. The position handles all processes and inquiries related to the functions listed below and takes action to resolve problems through interactions with customers, suppliers, other support organizations and financial resources.

Key Functions:

The Customer Service Representative (CSR) is responsible for the order management process (order entry to delivery) which involves the following:

* New account setup, order and shipment entry including purchase and sales price entry, availabilities and allocation process, order entry and tracking, logistics management including shipment scheduling/pickup management, safe plant inventory levels, customer/supplier reporting and communications with key customers and suppliers
* Manage and resolve customer issues (volume, order process, delivery, invoicing, processing vouchers, credit, technical support, commissions, performance rebates, and claim resolution)
* Communication with internal and external customers including plants, suppliers, freight forwarders, and shipping lines
* Interact closely with marketing, scheduling, credit, accounts payable and receivable, technical service and transportation departments
* Build and maintain customer/supplier relationships
* Understands and follows end to end processes

Requirements

The following skills are required:

* High School Diploma or GED and 1+ years experience in direct customer service
* Strong working knowledge of personal computers, including Microsoft Office, Excel and computer interfaces
* Very good customer service skills with ability to satisfy internal and external customer base
* Attention to detail, accuracy with numbers, timely completion of tasks and excellent follow up
* Demonstrated problem solving and decision-making skills
* A positive attitude, team player, and strong verbal and written communication skills
* Positive, resourceful, can-do attitude
* Ability to work under pressure, handling multiple tasks in a fast paced environment
* Ability to follow a process and take initiative to get the job done
* White Belt certification within first year of hire

Competencies:

Learning on the Fly, Action Oriented, Integrity & Trust, Customer Focus, Informing, Time Management, Negotiating, Dealing with Ambiguity, Problem Solving, Priority Setting, Listening, Peer Relationship

International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Terre Haute IN 47803