Job Description

Facebook Reality Labs brings together world-class experts to develop and ship groundbreaking products at the intersection of hardware, software, and content. We have a clear mandate to ship products at scale. In particular, seemingly impossible products that define new categories that advance Facebook's mission of connecting the world. The Facebook Reality Labs team supports breakthrough development at the intersection of ambitious science and product development. It will operate on aggressive, fixed timelines, with extensive use of partnerships that will support the overall mission. Facebook Reality Labs seeks a data driven & highly motivated leader to head Customer Experience & Global Merchandising for our direct-to-consumer sales channels. We are looking for someone to build a team and redefine how merchandising operates across our global business. This is a leadership position reporting to the Director of FRLs Direct to Consumer business.

Global DTC Merchandising & Customer Experience Lead (FRL) Responsibilities

* Work with DTC Sales and Marketing (Brand, Channel, Product, Performance) to establish merchandising processes and tactics for a seamless customer experience for the Facebook family of Facebook Reality Labs products across our owned DTC channels.

* Deeply understand our customers and their needs in order to inform assortment and merchandising decisions.

* Coordinate with cross functional teams (marketing, creative, platform, engineering, analytics etc.) to lead merchandising & assortment strategy/calendar, as well as execution of product launches, campaigns and promotions.

* Synthesize and analyze relevant content/traffic metrics. Manage campaign performance to continually improve customer experience.

* Collaborate with cross functional stakeholders for asset management, messaging & localization.

* Collaborate with product teams on webstore testing/research, analyzing data and sharing best practice across teams.

* Collaborate with design & CX teams on visual merchandising including design, fixtures, messaging and wayfinding.

* Monitor & improve pre & post-purchase customer experience for direct-to-consumer sales.

Minimum Qualifications

* Bachelor's degree in Business, Marketing, Engineering, Statistics, or related fields

* 10+ years of experience in merchandising roles

* 5+ years of experience in managing channel & digital marketing, promotion management

* 5+ years of people management experience

* Experience analyzing and deriving insights from large data sets

Preferred Qualifications

* MBA or MS Degree or equivalent experience

* Experience in both digital and physical merchandising roles

* Experience in omnichannel commerce

Locations

About the Facebook company

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities we're just getting started.

Facebook is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com.