Job Description

The future is bright at DTE Energy! We are one of the largest Fortune 500 diversified utilities in the United States with an aspiration to be the best-operated energy company in North America and a force for good in the communities we live and serve. We have businesses in 26 different states and are comprised of regulated utility and non-utility businesses. Our utility business provides electric and gas service to approximately 3 million customers. Our non-utility businesses include a diversified portfolio of energy related companies, ranging from gas storage and pipelines to renewable power development.
DTE Energys utility and non-utility businesses are poised for significant growth. We look forward to working with highly motivated and team-oriented individuals to energize our efforts of growing economically and environmentally.
Recently, DTE Energy has been recognized as an outstanding place to work and has received the following accolades:

* Gallup Great Workplace Award for consecutive years
* Civic 50 Award for corporate citizenship excellence
* Indeeds annual 50 Best Places to Work award for two years running
* Metropolitan Detroits 101 Best and Brightest Companies to work For
* J.D. Power Customer Satisfaction Award
* Professional Womens Magazine/Black EOE Journal Best of the Best
* Computerworlds 100 Best Places to Work in IT
* Best Employers for a Healthy Lifestyle Gold Award
* Detroit Free Press Green Leaders Award

DTE Energy is an equal opportunity employer and considers all qualified applicants without regard to race, color, sex, sexual orientation, gender identity, age, religion, disability, national origin, citizenship, height, weight, genetic information, marital status, pregnancy, protected veteran status or any other status protected by law.

Testing Required: Not Applicable

Job Summary

Establishes, manages and develops business relationships with complex and highly visible commercial and industrial customers across key, national and major customer account groups. Enhances profitability and customer satisfaction levels. Functions as single point of contact between the company and portfolio of customers, with substantial annual electric and gas revenues. Oversees electric choice activities, including determining best rate/price, providing price comparisons, and managing customer relationships and customer expansion activities. Resolves range of customer issues by working with organizations throughout the corporation that impact or influence customer service; generates positive service outcomes on the customers' behalf. Visits customer sites on a regular basis. Mentors and participates in the development of less experienced or lower-level marketing personnel. Span of control: 0; individual contributor.

Key Accountabilities

Develops, maintains and manages positive business relationships with customers' senior level managers and other key decision makers, through understanding customer operations and energy-related applications and concerns.
Identifies business opportunities among the customer portfolio and takes proactive steps; ensures customers are made aware of applicable products and services
Manages customer service process, including addressing customer service-related issues and responding to service-related inquiries
Performs complex rate comparisons on customers' behalf, including determining the electric and natural gas rates that are best-situated to retain (or reacquire) customers, and ensuring customers are classified using advantageous rates
Administers special pricing contracts and educates customers on electric choice or alternative energy programs
Assists customers in their building/facility expansions by facilitating interactions with corporate personnel regarding energy-related construction issues, substation issues, sub-transmission and transmission issues, changes in their load profiles, administration of rules and policies, and collection of associated expansion charges, etc.
Researches and resolves customers' issues and concerns regarding products and services, (e.g. service interruptions, power quality issues, power factor, tax issues, and collection-related matters)
Inputs and maintains day-to-day customer interactions and relationships via a Customer Relationship Management System (CRM)
Mentors and assists other account management personnel on rate applications, Michigan Public Service Commission (MPSC) rules and regulations, service policies and procedures, customer energy applications, selling process, etc.
Joins and actively participates in professionally-related customer organizations and community-related activities
Minimum Education & Experience Requirements

This is a multi-track base requirement job; education and experience requirements can be satisfied through one of the following three options:

* High school diploma and 11 years of experience, inclusive of marketing, sales or customer interfacing, or relevant technical role such as Master Electrician, Electrical Apprenticeship etc.; OR
* Associate degree and 9 years of experience, inclusive of marketing, sales or customer interfacing, or relevant technical role such as Master Electrician, Electrical Apprenticeships etc.; OR
* Bachelor's degree in engineering, facilities/construction management, business or related field and 7 years of experience, inclusive of marketing, sales or customer interfacing experience

Other Qualifications

Preferred
Experience in the energy or utilities industry, inclusive of marketing or account management
Post graduate degree in business, economics, or a related discipline
Professional Engineer registration or Certified Energy Manager certification
Utility-related technical certification or Card (such as a Master Electrician/Certifies Boiler Operator or Certified Energy Manager CEM or a technical Apprentice Certification)
Other Requirements
Consulting, negotiation, and influencing skills with the ability to build relationships and influence parties, including ability to embrace changing expectations and initiatives
Advanced written and verbal communication and advocacy skills with the ability to present results of projects and research to decision makers from key clients as well as all levels of the business unit
Analytical and problem-solving skills with the ability to identify key issues from a broad range of alternatives and recommend optimal solutions for various situations
Ability to comprehensively evaluate business opportunities, inclusive of ability to negotiate and close sales and related arrangements with external customers
Flexibility and the ability to work with shifting priorities, reports to locations throughout the corporate service area on an as needed basis and embrace new/evolving responsibilities
Copes with multiple requests and demands from clients and other business units in a positive and evenhanded fashion; displays a calm demeanor under pressure.
Initiates new ideas and approaches; challenges prevailing practices and approaches with reasonably sound alternatives.
Competent in multi-tasking (i.e., ability to prioritize and manage multiple tasks, issues or projects that may include high visibility initiatives and require innovation, teamwork and planning).
Proficiency in Microsoft Office applications (Word, Excel, PowerPoint)
Thorough understanding of process involved with provision of products and services to customers, as well as rates and contracts
Additional Information

Incumbents may engage in all or some combination of the activities and accountabilities, and utilize a variety of the competencies cited in this description depending upon the organization and role to which they are assigned. This description is intended to describe the general nature and level of work performed by incumbents in this job. It is not intended as an all-inclusive list of accountabilities or responsibilities, nor is it intended to limit the rights of supervisors or management representatives to assign, direct and control the work of employees under their supervision.