Job Description

Job Description

DISH is a Fortune 250 company with more than $13 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service - Sling TV - that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.

Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.

We are driven by curiosity, pride, adventure, and a desire to win - it's in our DNA. We're looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.

Job Duties and Responsibilities:

The Direct Sales Regional Managermust have high energy, intelligence, and a need for achievement. Responsibilities include:

* Leadership & Management - Manages multiple geographically dispersed locations, each with a minimum of 200 agents led by Senior Managers in a contact center environment. Sets a standard by personal example of integrity, work ethic, commitment to high performance, customer satisfaction, operational efficiency and financial responsibility. In addition, has direct responsibility for staff development, coaching, training and employee relations issues.
* New Business Launches - Takes ownership of new business strategic planning and launch. Decision maker in creation of metrics, goals and operational plans to achieve.
* Organizational Change - Provides guidance and leadership to implement transformational change that has a broad impact on the achievement of results for the entire Acquisition and Retention organization.
* Talent Management & Productivity - works in conjunction with Human Resources and Resource Planning but takes primary responsibility in sourcing, recruiting, on-boarding of all levels within the Acquisition and Retention organization, and ensures period production and productivity goals are met or exceeded.
* Workforce Management - works in conjunction with marketing and resource management teams to forecast, schedule, and manage call volume projections, contact efficiencies, and to achieve or exceed aggressive queue management and service level goals.
* Customer Experience - takes direct ownership in ensuring the team consistently, responsibly and ethically sells and retains DISH Network customers, and that our processes are aligned with our customers' expectations and satisfaction.
* Performance Management - creates and sustains a performance driven culture by developing a competitive and enthusiastic environment; takes direct ownership and fully understands and embraces that within our highly competitive industry, results and performance are 'must haves' and that all company subscriber acquisition and retention goals are consistently met or exceeded.
* Financial Management - has direct budget responsibilities, and has a strong focus on operational efficiencies and cost control.
* Employee Satisfaction - Continual focus on improving the employee experience by actively sourcing feedback and then problem solving, resulting in reduced attrition and lower costs.
* Innovation - Consistently thinks outside the box and brings new and innovative ideas to the table to improve both performance and employee satisfaction.

Skills, Experience and Requirements:

* Bachelor's degree from a four-year college or university
* 8+ years related experience in acquisition and retention within a call center environment is required
* 7+ years leadership / management or equivalent combination of education and experience
* Ability to travel 75% of the time
* Ability to influence others to accept practices and approaches, and ability to communicate with and influence executive leadership.
* Must have excellent presentation/facilitation, organizational, analytical, interpersonal and written/oral communication skills
* Requires high-level computer expertise, including use of internet, Microsoft Office and G Suite applications
* Flexible, innovative and the ability to manage staff, responsibilities and priorities in a fast paced, growth-oriented and time-critical environment

Compensation: $86,400.00/Yr. - $120,200.00/Yr.

From versatile health perks to new career opportunities, this role provides all the benefits you need to be successful. Check them out on our careers website.