Job Description

Requisition Number: [[44055]]

Corning is one of the worlds leading innovators in materials science. For more than 160 years, Corning has applied its unparalleled expertise in specialty glass, ceramics, and optical physics to develop products that have created new industries and transformed peoples lives.

Corning succeeds through sustained investment in R&D, a unique combination of material and process innovation, and close collaboration with customers to solve tough technology challenges.

Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.

Responsibilities:

Develop and maintain good working relationships with external customers, managing assigned accounts as necessary

Resolve day-to-day problems with customers by telephone and email as well as managing customer inquiries within our Customer Relationship Management tool(s)

Provide customer a professional quotation related to his RFQ in coordination with Application Engineering, Sales and Pricing if necessary

Enter customer complaints in the system and provide constant feedback to the customer on the actions being taken by OC departments/ coordinate authorization of return of product

Enter and expedite orders in an accurate and timely manner using SAP

Invoicing the customers/cancellation if necessary, applying pricing policy for designated customer

Back - office support to Sales Managers

Manage the formalized delivery process and capture changes to delivery dates

Pro-actively communicate to and with the customer to ensure high customer satisfaction and engagement

Work closely with our internal departments Supply Chain Management, Business Operations, Application Engineering, Product Line Management, Finance

Follow communication procedures, guidelines and policies

Attend all necessary product training classes

Escalate problems to Team Leader/Manager as necessary

Qualifications:

Higher education level required

First experience in Customer Service

Fluent in English and German where other European languages are beneficial

Outstanding verbal/written communication skills

Experienced in working with MS Office and SAP

Customer orientation

Ability to learn remotely and work with minimal supervision

Strong attention to detail and ability to work to a high level of accuracy

Excellent team player and ability to work with a larger remote group

Strong problem solving skills

Willingness to travel to other Corning sites as needed

Basic accounting knowledge will be a plus

Commercial understanding is required