Job Description

Oracle Technical Support Analyst - PDSA - PDM

Are you an experienced, passionate pioneer in technology - a solutions builder, a roll-up-your-sleeves technologist who wants a daily collaborative environment, think-tank feel and the ability to share new ideas with your colleagues - without the extensive demands of travel? If so, consider a Project Delivery opportunity with Deloitte.

Work you'll do
Deloitte is working with a major US defense contractor and has been requested to provide Oracle EBS/Cloud application management services (AMS). Deloitte will assume the AMS responsibilities and support future upgrades. AMS will be part of a large team and is expected to go 1+ years for remote work and minimal to no travel. US Citizens Only.
Provide technical expertise in the administration and troubleshooting of the in-scope applications and technologies.
Provide application administration, DBA, and system admin duties.
Augment the client's business systems support staff in providing support for both on and off hours as well as weekend support
Respond to and resolve priority incidents/tickets.
Provide status and process area updates
Validates prioritization and categorization of tickets, changes, and enhancements with the business
Maintain close coordination with technical and business owners and work with leads to balance workload across resources/technology and application
Facilitate user acceptance and validation of functionality with the business
Identify areas for process improvement
Available for on-call 24x7 support for Priority1 issues

The team
Oracle Enterprise Solutions (OES)
Our Oracle Enterprise Solutions practice provides services from ERP and Cloud Strategy, through Business Transformation and Applications Implementation, to Operate and Cloud Release Management. We modernize our client's business and core environments to leverage technology innovations around Cloud, Digital, Mobility and Social Collaboration. We help our clients address digital transformation by designing modern applications and industry specific solutions to deliver outcomes that improve flexibility, scalability and cost management. Oracle ERP products include Oracle Cloud SaaS, EBS, PeopleSoft, and JD Edwards.

Professionals can expect to deliver heart of the business projects and work closely with client leaders in finance, logistics, manufacturing, shop floor, scheduling, engineering and design, IT, project management as well as the C-suite including the CEO, CFO, CIO and COO. We assess current business processes and capabilities as part of digital transformation initiatives and support strategic priorities across clients' enterprises.

Qualifications

Required
Bachelor's degree or equivalent experience
Expertise in Oracle Applications Technical development and support
Works independently with good communication skills
US Citizen Only

Limited Sponsorship: Limited immigration sponsorship may be available.

Preferred
Prior consulting experience
ITSM, DevOps, or Agile experience
Prior client/customer facing support role

How you'll grow
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career.

Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits.

Deloitte's culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world.

Recruiter tips
We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you're applying to. Check out recruiting tips from Deloitte professionals.

As used in this posting, Deloitte means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: E21NYCCACSAZ050-PDM



* * * * * *