Job Description

The Customer Experience Ambassador is responsible for supporting and innovating customer engagement strategies in alignment with Marketing, Sales, Integrated Technology Solutions and Partners. The ideal candidate has a strong knowledge of CDW offerings and value proposition, effective collaboration skills to align cross functional resources and can communicate and present to C-level executives.

Key Areas of Responsibility

* Guide the evaluation and evolution of CDWs customer experience strategies across various engagement methods including conferences, tradeshows, virtual programs and executive briefings.
* Contribute to the development and execution of virtual customer engagement platforms and methods, including the complete journey from recruitment, content, participation, follow-up and measurement.
* Own the orchestration of the customer experience as part of the end to end executive briefing process (pre-during-post engagement).
* Orchestrate the participation of various subject matter experts to deliver relevant and coordinated content in alignment with the engagement objective.
* Gather and package background information on customers and industry/market to deliver a relevant high-touch, high-value briefing.
* Prepare for unique customer engagements by reviewing customer accounts and meeting with the sales team to determine clear expectations, development of engagement objective and customer potential.
* Guide sellers and make recommendations on content for meaningful customer engagements.
* Provide in person or virtual professional tours of CDWs Vernon Hills and Lincolnshire facilities that is catered to the customers needs.
* Create and maintain a professional CDW-branded executive capabilities presentation and talk track based on inputs from CDW subject matter experts.
* Create and maintain relevant and scalable customer post-engagement follow-up activities.
* Collaborate with sales and account managers to streamline processes and ensure open communication.
* Uncover sales opportunities during customer engagements and relay information to appropriate sales contacts.

Education and/or Experience Qualifications

* Bachelor's Degree required
* 3 to 5 years experience in a customer facing role (Sales, Account Management, Business Development, Product or Partner Management or Integrated Technology Solutions) within a corporate environment

Required Qualifications

* Strong written and verbal communication skills with the ability to effectively interact with and present to all stakeholders.
* Demonstrated ability to build and maintain strong working relationships across the organization.
* Maintain and project a professional image with strong business acumen during customer interactions.
* Ability to multi-task, organize and prioritize.
* Ability to compose materials such as detailed reports, work-related manuals, publications of limited scope or impact, etc., and/or to make presentations outside the immediate work area.
* Ability and willingness to travel up to 25% or as needed to CDW locations, meetings, events and/or client sites.