Job Description

Job Description
Location: St. Elizabeth's Medical Center

Posted Date: 1/14/2021

At Steward Health Care System, we are committed to improving the health of our communities by delivering exceptional, personalized behavioral health care with dignity, compassion and respect. Our continued focus on the patient experience informs our caregivers in how to provide care that is respectful of and responsive to individual patient and family preferences, needs and values.

We dedicate ourselves in the communities we serve to delivering affordable health care to all and being responsible partners. No matter what your role, as a member of the Steward family, you are a specialist in the making every patient and family feel right at home, every co-worker a key to our success, and every referring practice, a team of prized colleagues.

In support of this, we commit ourselves to the following values:

Compassion

Accountability

Respect

Excellence

Stewardship

I. Position Function:

Collects and transports routine and timed blood test requests.

Works collaboratively to monitor phlebotomy status reports for inpatient, outpatients and non-patients.

Performs preventative maintenance checks on handhold devices and monitors labels/label printers.

Interfaces with patients and health care providers to provide phlebotomy services in a timely manner.

Able to provide phlebotomy services at Outreach programs using personal motor vehicle.

II. Job Relationships:

Reports to the Customer Service Manager.

Work is overseen by the Lead Phlebotomist or Supervisor.

Must be able to collate and effectively communicate with patients and health care providers in the English language.

III. Authority:

Has the authority to use the computer information system to monitor status reports and download collection information from the handhold device.

Has the authority to resolve first level customer complaints and/or problems.

Has the authority to collect blood specimens using aseptic techniques by capillary and venipuncture methods.

IV. A. Responsibilities/Essential Functions:

1.) "Provides superior customer service to internal and external clients, customers,

and patients as referenced in the Service Excellence Standards."

Represents the laboratory to all clients by acting as a liaison for all inquiries/requests for services.

Answers the telephone according to the laboratory protocol and using proper telephone etiquette.

Provides information to laboratory clients in a professional and courteous manner

Acts as a resource for basic laboratory information, including, but not limited to, specimen collection and patient preparation.

Physically responds to requests by page within 15 minutes for inpatients/outpatients and within 1 hour for non-patients.

Has knowledge of and complies with procedures and policies in the Phlebotomy Operating Manual.

Obtains appropriate blood samples from patients, using either venipuncture or capillary puncture techniques.

Is consistent in labeling specimens properly.

Complies within the appropriate time from for delivering specimens to the laboratory for prompt and accurate processing.

Maintains phlebotomy area well stocked, clean, safe and sterile (where appropriate) condition; as well as their phlebotomy collection basket.

Enters information from specimen requisitions including patient registration into the Laboratory Information Systems (LIS).

Researches appropriate information as needed.

Is consistent in labeling specimens properly and monitoring/filing Status/Scanner reports for patient floors and Outreach sites.

Is aware of his/her public image and maintains this proper dress and behavior toward patients and health care providers.

Identifies the department and self at the start of the phlebotomy encounter. Refers to the patient by the surname only.

Logs all required information and activities according to laboratory policy. Maintains all records in a complete, accurate and legible manner.

Responds to all needs of laboratory clients (courier services, supplies, requests for service, etc. by documenting and addressing the request and/or forwarding to Laboratory Services Manager, Customer Service.

Demonstrates competency in all protocols of the section by challenge on an annual basis.

Demonstrates an interest in job related continuous education, within particular attention on courses, classes, seminars and departmental/sectional in-services

Notifies the Laboratory Services Manager, Customer Service of existing or potential problems of any nature.

Follows all organizational, departmental and section policies.

B. Responsibilities/Non-Essential Functions:

Assists the Customer Service Manager and Customer Service area with projects.

Assists the Lead Phlebotomist or Supervisor as needed.

Assists with the orientation of new staff employees, students and volunteers as directed.

Performs other Phlebotomy related duties as required.

V. Reporting Requirements:

Generates Internal Quality Assurance forms whenever an incident occurs (patient problem, computer problem, physician request and/or complaint, etc. and forwards to the Customer Service Manager as soon as possible.

Generates statistics for Return/Cancellation status attaching canned message and the name of the provider contacted.

Generates Status and Scanner reports, using the handhold device, that accurately reflect all phlebotomy activity.

Completes all logs maintained in the section for QA purposes.

VI. Accountability:

Shall be responsible for providing high level customer service to all laboratory clients.

Shall be accountable for all work and/or results posted under hospital ID.

Shall be accountable for individual timeliness of collecting and transporting blood specimens.

Shall be accountable for individual appropriate printing and placement of bar-code labels on spacemen containers.

Shall be accountable for maintaining the confidentiality and security of all hospital-related, medical staff related, and patient-related data and information.

Shall be accountable for abiding by all relevant hospital and departmental policies and procedures.

VII. Qualifications:

Minimum Education:

High school graduate or equivalent; science or health courses preferred.

Minimum Experience:

1-3 years in phlebotomy and customer services.

Minimum skills/abilities:

Dexterity sufficient to manipulate instrumentation.

Ability to read, understand and follow written procedures.

Ability to communicate adequately with all laboratory clients.

Basic clerical/data entry skills preferred.

Client relations skills preferred.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Additional Information

Important COVID message

Please note, St. Elizabeth Medical Center is taking additional, necessary preparations to ensure patients can receive compassionate care in a safe, carefully managed environment - with confidence and without fear. Our Safe and Ready program consists of a rigorous [five-point] standard ensuring patient safety, confidence and convenience: Expanded hours will allow previously cancelled procedures to be scheduled as quickly as possible. Any COVID-19 related care takes place in designated areas away from other patients and their families. Emergency Departments are reorganized to be a safe place to treat all emergency patients. A stringent cleaning policy has been implemented throughout the hospital. A strictly controlled visitor and masking policy is required for patient safety. You can rest assured that we have made the necessary preparations to provide care in a safe, controlled and professional way.