Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Operations

Job Details

Trailhead Academy Instructors are a global team responsible for training and enabling customers along with employees and partners to be successful using the Salesforce applications and platform.

Experience/Skills

* Proven track record in delivering effective, interactive technical training to large audiences (10+ students) for a minimum of 5 years

* Ability to deliver in a virtual environment required

* Regarded as a standard of excellence in delivery, presentation, facilitation and classroom management skills

* Ability to alter delivery style on the fly as student requirements dictate

* Vlocity and or Insurance, Health, Communication experience a plus

* Able to anticipate customer satisfaction issues and work to proactively mitigate

* Solution-focused - exhibits enthusiasm, positive professional attitude, integrity and consistent reliability

* Able to work effectively in unstable situations and/or in unforeseen circumstances to bring about positive results

* Consistently complete tasks in a quality manner within a specified timeframe

* Plan and initiate actions to support all instructors in designated path, both within Salesforce as well as the broader partner community globally

* Able to balance personal needs and enablement of others

* Can successfully work autonomously

* Consistently enable others with a scalable approach for maximum effectiveness and global success

* Can provide constructive feedback to other instructors in a positive environment that promotes success

* Related Bachelors degree (or comparable experience

Instructor Responsibilities



* Held up as a standard of excellence in delivering effective, well-managed and well-facilitated training in public, private and internal classes.

* Consistently receive 4.7 or higher average (out of 5) scores from student surveys, the primary measure of customer satisfaction

* Lead and participate in community conversations to optimize training materials, instructor technical knowledge and raise issues for discussion/resolution

* Leads the way for adoption of new products/technology within Trailhead

* Answers questions posed/posted by other instructors and documents answers for future use

* Mentor certified and candidate instructors in their region/path on product knowledge and delivery best practices

* Conduct classroom observations/audits, document findings and report back to Instructor Certification Program Manager

* Provide constructive feedback to candidate instructors and summary reports to the regional Instructor Certification lead on candidate performance and progress

* Co-teach customer classes with candidate instructors

* Work closely with curriculum development team to improve course content for all courses in path; acts as link between curriculum development and customer experience

* Proactively promotes the Trailhead training catalogue of offerings such as learning paths, certification and additional training courses with customers, both in and out of the classroom

* Able to assist with scoping private workshops and develop a tailored yet effective agenda for delivery

* Delivers 35 days of training per quarter; up to 50% travel may be required (when possible)

* Leads and contributes to key initiatives in the local team/department to improve customer satisfaction

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