BDO USA, LLP

Senior Business System Analyst (Microsoft Dynamics CRM)

Posted on: 18 Jan 2021

Grand Rapids, MI

Job Description

Job Summary


BDOs Core Purpose is Helping People Thrive Every Day. Our Core Values reflect how we manage our work, our relationships and ourselves. As an employee of the firm, you will live true to our Core Values of people first, being exceptional every day in every way, embracing change, feeling empowered through knowledge and choosing accountability. Our Core Values are the standards by which we conduct ourselves day in and day out, both internally and externally.

The Senior Business Systems Analyst is an expert in planning and directing the analysis of complex processes to be enhanced through the use of automated systems and technology. Expert level of proficiency in the tools, techniques, process, and methodologies; Owns and drives work based on general directions. Builds positive working relationships with those around you and demonstrates the ability to inspire others to do what needs to be done. Assist in the development, mentoring, career guidance for other IT staff.

Qualifications

Education:
- High school diploma or GED, required
- Bachelors degree in Computer Science, Information Systems, or Management Information Systems, preferred

Experience:
- Five (5) or more years of experience in the information technology field, required
- Exposure to relational database concepts, required
- Experience as a Software Developer or Analyst, preferred
- Prior experience working within a professional service firm or military, preferred
- Prior experience in a leadership role, preferred

License/Certifications:
- Project Management or Agile certifications, preferred
- IIBA certifications, preferred

Software:
- Hands on experience working with one (1) or more of the following software systems, preferred: Oracle PeopleSoft Financials, Oracle PeopleSoft Enterprise Services Automation, Oracle PeopleSoft HRMS, Oracle Business Intelligence, Microsoft Dynamics CRM, Microsoft SharePoint, CCH ProSystemFX, CaseWare, Thomson Reuters CS Professional Suite, Thomson Reuters GoFileRoom, Kentico or other Content Management Systems

Other Knowledge, Skills & Abilities:
- Strong written and verbal communication skills
- Proven record of effective leadership, including the ability to balance team and individual responsibilities, build teams and consensus, get things done through others not directly under his/her supervision, and work ethically and with integrity
- Excellent interpersonal and customer relationship skills
- Capacity to work in a deadline-driven environment while handling multiple complex projects/tasks
- Capable of successfully multi-tasking while working independently or within a group environment
- Demonstrated problem solving skills
- Capacity to utilize experience, technical knowledge and business sense to resolve issues and questions, along with plan and accomplish project/task goals
- Capable of facilitating meetings efficiently and effectively
- Ability to develop process documentation using diagrams and prose based on customer collaboration

Multiple Locations

Akron, Anchorage, Atlanta, Austin, Baltimore, Boston, Boulder, Charlotte, Chicago, Cincinnati Downtown, Cleveland, Cleveland Downtown, Columbia, Columbus, Columbus (BSC), Dallas, Denver, Des Plaines, Detroit, Fort Lauderdale, Fort Worth, Gardner, Greater Philadelphia, Greater Washington D.C - Potomac, Greater Washington D.C. - McLean, Greeley, Greenville, Harrisburg, Houston, Indianapolis, Jacksonville, Kalamazoo, Lakeland, Laramie, Las Vegas, Las Vegas - 6100 Elton, Long Island, Los Angeles, Madison, Madison 8383, Marlton, McLean, Memphis, Miami, Milwaukee, Minneapolis, Nashville, New York, New York 622, Norfolk, Oak Brook, Orange County, Orlando, Philadelphia, Phoenix, Pittsburgh, Raleigh, Reno, Richmond, Rosemont, Salt Lake City, San Antonio, San Diego, San Francisco, San Jose, Seattle, Seattle 601, Spokane, St. Louis, Stamford, Tampa Bay, Tulsa, Washington, DC, West Palm Beach, Wilmington, Winter Haven, Woodbridge

BDO USA, LLP

Chicago, IL

Exceptional service. Worldwide.

BDO delivers assurance, tax, and financial advisory services to clients throughout the country and around the globe. We offer numerous industry-specific practices, world-class resources, and an unparalleled commitment to meeting our clients’ needs. We currently serve more than 400 publicly traded domestic and international clients.

Unparalleled partner-involvement 
Deep industry knowledge and participation
Geographic coverage across the U.S.
Cohesive global network 
Focused capabilities across disciplines

BDO brings world-class resources and exceptional service to each and every one of our clients. BDO USA is a member of BDO International, the world’s fifth largest accounting network. 

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