Job Description

Job Description :

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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)



Please review the following job description:

Follow standardized collection procedures for all assigned accounts and exercise good judgment in handling more difficult problem accounts. Provide training for new associates and assist less experienced collectors. Assist supervisor with associate development and team communication. Communicate with Collections Supervisor regarding problem accounts that may result in repossession, foreclosure or charge-off within established time frames. Act in a supervisory role in the supervisors absence.

Essential Duties and Responsibilities:
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Assist team members in consistently meeting or exceeding performance expectations for collection efforts for assigned accounts. Measurements are based upon individual goals and objectives, e.g., minimum calls per day, contact percentage, promises/calls ratio, promises kept.
2. Assist with training for new Collections Representatives to ensure strong understanding of collection policies, processes and systems. Communicate regularly with Collection Supervisor regarding progress of new associates.
3. Assist with on-going monitoring and providing feedback to collectors to ensure compliance with collection policies and procedures, including call monitoring and quality reviews.
4. Assist supervisor in completing monthly evaluations and development plan for collectors.
5. May assist in scheduling and coordinating team activities.
6. Approve charge-offs and write downs in accordance with established standards, if applicable.
7. Assist less experienced collectors with more difficult collection accounts and client calls.
8. Communicate collection efforts to branch lenders on assigned accounts in accordance with established standards, if applicable.
9. Assist in creating and analyzing production reports.
10. Handle processing and collections for assigned queues requiring special handling.
11. Order files from Loan Services in accordance with established standards, if applicable.
12. Approve extensions and reages on accounts within authority based upon written policy guidelines and make recommendations to supervisor for those outside of authority guidelines.
13. Communicate regularly with collections supervisor on status of problem accounts.
14. Ensure that all delinquent accounts have been thoroughly worked according to standardized collection procedures.
15. Ensure that appropriate letters are sent to debtors.

Required Skills and Competencies:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. High School diploma or equivalent
2. Two years of collections and/or supervisory experience
3. Excellent verbal and written communication skills
4. Excellent decision-making and problem-solving skills in routine and non-routine situations
5. Excellent time management and organizational skills
6. Exhibited leadership skills
7. Strong understanding of systems utilized in collection process
8. Excellent understanding of internal processes and regulatory requirements surrounding collections
9. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
10. Ability to travel, occasionally overnight

Desired Skills:
1. Bachelors degree in Business or related field
2. Previous leadership experience
3. Excellent knowledge of all collection policies, procedures and processes
4. Knowledgeable of collection practices and federal/ state regulations and laws, i.e. Fair Credit Reporting Act (FCRA) and Fair Debt Collections Protection Act (FDCPA)

Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace.

Thank you for your interest in Truist! BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country. You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name.

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Thank you for your interest in Truist! BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country. You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name.