Job Description

Job Description
The Collections Specialist is responsible for B2B collection activities for a portfolio of 200-500 accounts, averaging $20-50 Million. This position works across all Industries Groups and interacts with several functions within ABM and ESC Quote-To-Cash, including but not limited to Operations, FP&A, Billing. The Collections Specialist is responsible for maintain a positive relationship with ABM clients, to ensure issues/disputes are promptly identified and addressed and cash collections on balance due is within payment terms. This is a key role in supporting the ESC Quote-To-Cash customer service and working capital strategy.

* Create Collections Dashboard to plan collection strategy for the week / month, in accordance with Companys policy and Department goals
* Contact clients with past due balances and secure payment for outstanding invoices
* Engage with other departments and follow through resolution of disputes / issues
* Performance account reconciliations and research unapplied cash, over payments, etc.
* Maintain clear, concise and complete notes on status of each account, at client level and invoice detail level
* Submit requests for invoice adjustments and invoice delivery via portal upload
* Perform bad debt reserve analysis on a quarterly basis, in accordance with the Companys policy
* Communicate with Sales/Operations/FP&A on account status and issues
* Interact with Billing and Cash Apps, to understand their processes and promote collaboration across the Quote-To-Cash organization
* Contribute with ideas / solutions for continuous improvement of collection processes
* Provide excellent customer service, to internal and external clients
* Work ad-hoc projects, as needed
* Overtime might be required

Minimum Requirements

* Bachelors degree is preferred
* Minimum 5 years of experience in B2B collections, managing high volume / amount AR Aging is mandatory
* Excel advanced level (v-lookups, sum-ifs, pivot table, etc)
* Experience in billing function is a plus
* Experience with large ERP systems, preferred JDE and Oracle Financials

Additional Qualifications:

* Excellent oral and written communication skills
* Strong sense of urgency for addressing internal and external customer needs
* Strong attention to detail
* Strong interpersonal and organization skills
* Work well in a team environment and support others within the group when needed
* Knowledge of Microsoft Office (Word, Power Point, Excel)