Job Description

Are you curious, motivated, and forward-thinking? At FIS, youll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate, and above all, fun.

About the team

Our Inbound Customer Service team provides inbound telephone support for our banking and financial customers. Aside from an outstanding leadership staff, the group includes 15+ associates trained with a desire to provide superior customer service. At FIS, we believe that our front-line associates are as crucial as our clients and consumers for whom we provide services and support.

What you will be doing

You will be providing excellent customer service via inbound telephone calls regarding questions and concerns related to banking and finance. You will handle customer inquiries and resolve simple and basic support issues such as password resets, account maintenance, light trouble-shooting, and mobile banking/online website support services.

* Address a high volume of inbound calls

* Track and document inbound support requests

* Follow up on escalated issues with coaching to learn appropriate solutions

* MANDATORY overtime 5-10 hours per week

This position is scheduled to start on Monday, February 22nd. Training will be held Monday through Friday from 6am - 2:45pm for three (3) weeks then 8am - 4:45pm for three (3) weeks (subject to change). Your regular working schedule will be Monday through Friday from 12:15pm - 9pm.

What you bring:

* High school diploma or GED required

* Prior call center and/or banking experience preferred

* Excellent customer service skills (verbal and written) that foster customer satisfaction

* Intermediate computer navigation and operation skills

* Ability to work independently and in a team environment

What we offer you

* Attractive benefits including employer-sponsored medical, dental, and vision coverage

* A competitive compensation package that includes PAID vacation (3 weeks), sick time (5 days), and volunteer time (8 hours)

* Great workspaces with dedicated and motivated colleagues

* Career advancement opportunities

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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