Job Description

Role Value Proposition:

Are you someone that enjoys problem solving and putting customers first?

Do you want to directly impact the lives of our customers?

Would you like to join a Fortune 50 company celebrating over 150 years?

Then we have an amazing opportunity for you: We are actively hiring Customer Service Representatives for MetLifes Property & Casualty contact center team, with training classes beginning in March 2021. After paid training, you will join the inbound customer service team putting customers at the heart of all you do.

In order to succeed in this role, you will leverage effective listening skills, an attention to detail, strong intellectual curiosity and an honest desire to make a difference to ensure each customer experience is exceptional. With an understanding of the customers needs and wants, and a focus on delivering solutions that meet those needs, you will deliver a service experience that exceeds expectations and makes it easy for customers to do business with us.

To enhance your success and engagement from day one and throughout your career, we provide various benefits including, but most definitely, not limited to:

* Paid training
* Dental, medical & life insurance
* Retirement plans including 401(k)
* Paid time off
* Paid overtime
* Programs designed to strengthen and reward your performance

Key Responsibilities:

* Caringly and thoughtfully respond to customer requests via telephone or email, providing excellent service to MetLifes customers
* Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc.
* Dutifully process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion
* Enhance and strengthen the relationship between the customer and MetLife using strong communication skills, keen listening skills and empathy
* Support special product and/or service campaigns as needed, or if solicited by the customer
* Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customers inquiry
* Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills

Essential Business Experience and Technical Skills:

Required:

* At least 1 Year of customer service experience (including retail, restaurant, and hospitality)
* Must be able to work assigned shifts within the following hours of operation:
* Monday-Friday 8am-11pm, Saturday 9am-5pm
* Must be flexible in regards to overtime & shifts worked, which may change based on business needs
* Ability to navigate multiple computerized data entry systems or other relevant applications

Preferred:

* High School Diploma or equivalent preferred; Some college experience or a trade or professional certification highly preferred
* A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment
* Prior Call Center experience is a plus
* A demonstrated ability to learn quickly and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting and marketing functions
* Superb listening skills and professional oral & written communication skills with an ability to inspire trust and accountability though an empathetic communication style which promotes a quality image of MetLife
* Strong computer/keyboard skills as well as solid math, analytical and problem-solving skills.

Global Customer Solutions (GCS) provides support of key insurance and protection products. This team covers MetLife products, both for individual and employer groups, including Property & Casualty, Dental, Annuities, Life, Disability, Critical and Long-Term Care, and more. The team provides world-class Customer Service and Sales support to customers via phone and email. They are committed to making a difference through every customer experience.

As a leader in insurance, MetLife never underestimates the significance of the impact made by associates. We are the countrys number one underwriter of employer-sponsored programs, as well as one of the largest providers of personal lines, auto, homeowners and related insurance.

How do we do it? Our associates, of course! Consider joining our team today.

Business Category

Global Customer Solutions

Number of Openings

20

MetLife:

MetLife, through its subsidiaries and affiliates, is one of the worlds leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are one of the largest institutional investors in the U.S. with $651 billion of total assets under management as of September 30, 2020. We are ranked 48 on the Fortune 500 list for 2020. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife. For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

Requisition : 115769