XChange Communications Coordinator
Posted on: 15 Jan 2021
Philadelphia, PA
Job Description
Job Descriptions
Job Summary
Responsible for development and implementation of the Xchange Communication policies, procedures, and performance standards. Create effective strategies to include, technology, productivity tools, service quality, revenue, and departmental processes. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as a resource for colleagues with less experience.
Job Description
Core Responsibilities
* Designs and implements process improvements in partnerships with related departments to maximize resources and improve operational efficiencies.
* Provides reports and analysis of Key Performance indicators and other operational metrics on a routine basis.
* Assists leadership in the identification, prioritization, planning development, coordination, support, and execution of high impact plans for effective and sustainable cost savings.
* Evaluates and implements new methods and techniques for operational improvement.
* Provides customer service leadership with regard to all facets of customer contact and operations analysis.
* Consistent exercise of independent judgment and discretion in matters of significance.
* Other duties and responsibilities as assigned.
Qualifications
* Bachelors Degree or Equivalent
* Generally requires 5-7 years related experience
* Communication (strong in written, verbal, presentation, copy writing)
* Great Organizational Skills
* Multitasking skills and abilities (supporting multiple initiatives)
* Strong partnership skills
* Excellent time management skills
* Social Media Experience & tech savvy a plus
* Graphic Design Experience a plus
* Marketing Experience a plus
Employees at all levels are encouraged to:
* Understand our Operating Principles; make them the guidelines for how you do your job
* Always improving the customer experience - think and act in ways that put our customers first, give them flawless digital options at every touchpoint, and make them promoters of our products and services
* Know your stuff - be hardworking learners, users, and advocates of our groundbreaking technology, products, and services, especially our digital tools and experiences
* Win as a team - make big things happen by working together and being open to new insights
* Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making callbacks and helping us elevate opportunities to do better for our customers
* Push for results and drive growth
* Respect and promote inclusion and diversity
* Do what's right for each other, our customers, investors, and our communities!
Disclaimer:
* This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Education
Bachelor's Degree
Relevant Work Experience
5-7 Years
Comcast
Philadelphia, PA
Comcast Corporation operates as a media and technology company worldwide. It operates through Cable Communications, Cable Networks, Broadcast Television, Filmed Entertainment, Theme Parks, and Sky segments. The Cable Communications segment offers cable services, including high-speed Internet, video, voice, and security and automation services to residential and business customers under the Xfinity name; and advertising services.
The Cable Networks segment operates national cable networks that provide various entertainment, news and information, and sports content; regional sports and news networks; international cable networks; and various digital properties, including brand-aligned Websites, as well as engages in the cable television studio production operations.
The Broadcast Television segment operates NBC and Telemundo broadcast networks, NBC and Telemundo local broadcast television stations, broadcast television studio production operations, and various digital properties. The Filmed Entertainment segment produces, acquires, markets, and distributes filmed entertainment under the Universal Pictures, Illumination, DreamWorks Animation, and Focus Features names. It also develops, produces, and licenses stage plays; and distributes filmed entertainment produced by third parties. The Theme Parks segment operates Universal theme parks in Orlando, Florida; Hollywood, California; and Osaka, Japan.
The Sky segment offers direct-to-consumer services, such as video, high-speed Internet, voice, and wireless phone services; and content services comprising operating entertainment networks, the Sky News broadcast network, and Sky Sports networks. The company also provides a wireless phone service under the Xfinity Mobile name; and owns the Philadelphia Flyers, as well as the Wells Fargo Center arena in Philadelphia, Pennsylvania. Comcast Corporation was founded in 1963 and is headquartered in Philadelphia, Pennsylvania.
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IndustryMedia/Entertainment
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No. of Employees184,000
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Website
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Jobs Posted4209
