Lead UX Researcher
Posted on: 15 Jan 2021
Dallas, TX
Job Description
Job Description
A bit about us
AT&T is one of the biggest brands in the world leading the way across telecommunications, high-speed Internet and pay TV. In these unprecedented times, when digital offerings take a central role to keep our economy and small businesses running, we are embarking on a journey to create a fundamentally new Digital experience that will meet the unique needs of the Small Business customer. Growth in this space is a top priority for AT&T Business. As a key contributor you will play a lead role to define and develop a customer-centric vision for the Digital product.
Get in on the conversation.
Ideal Profile
* Ability to communicate effectively in multiple business areas (e.g., design, marketing, advertising, sales, analytics, MarTech)
* Has a strong sense of ownership and proactively advocates for the SMB customer
* Analytical, data-driven
* Ability to work both individually and collaboratively as a team
* Experimental mentality to promote innovation
* Bachelors Degree
* 3-5 years of experience in user research for Digital products and/or journeys
* 3-5 years of experience in small business technology solutions and services industry
* Expert knowledge of customer journeys and segmentation principles
and what you ll do
* The Small Business Digital Experience team is truly customer focused. We need someone who can coordinate direct feedback from live customers to ensure that our agile requirements are meeting customer needs.
* You will support the development of the product vision and help drive the deliverables and provide continuous feedback to the team and help them to follow the product vision
And a bit more about us
* If you love solving big, complex problems that challenge your brain and build your skills to tackle the problems at hand.... If you are curious, honest, tenacious (and nice) then you belong here.
* We want you here for the long haul, so your career goals are important to us. At our company, you will:
* Grow and work with the best people We all learn and grow every single day because we are solving some pretty complicated challenges surrounded by phenomenal colleagues.
* Work an exciting job in a mature company facing a new challenge Enter at the discovery and strategy stage of a new way of working and developing digital products with a long-term product and people vision and help us grow into the future.
* Have a positive societal impact We are motivated by our values and take great pride in a social responsibility
* Have fun at work! Our teams love to have fun and so will you.
Like what you see? Just get in touch!
AT&T
Bedminster, NJ
AT&T Corp. provides voice, video, and data communications services to businesses, consumers, and governments worldwide. It operates in two segments, Business Services and Consumer Services. The Business Services segment offers domestic and international long distance and toll-free voice services, local voice services, audio and video teleconferencing services, Web-based video conferencing services, and calling cards. Its local voice services include local voice and data telecommunications services, such as basic local exchange service, exchange access, private line, and high speed data and pay phone; integrated voice, data, and Internet protocol (IP) services; and packet services.
This segment also provides IP connectivity, managed IP, messaging, electronic commerce services and managed networking services, professional services, and outsourcing solutions; enterprise networking services; enterprise remote access services; Web services; and security services. It offers local, interstate, and international wholesale networking capacity and switched services to other service providers. The Consumer Services segment provides interstate and intrastate long distance telecommunications services throughout the continental U.S. and telecommunications services to and from Alaska, Hawaii, Puerto Rico, and the Virgin Islands, as well as international telecommunications services to and from various nations and territories worldwide.
It provides bundled local and long distance services; calling card services; transaction-based services; Internet; and residential voice over IP services. AT&T Corp. was formerly known as American Telephone & Telegraph Company and changed its name to AT&T Corp. in April 1994. The company was founded in 1885 and is based in Bedminster, New Jersey. AT&T Corp. operates as a subsidiary of AT&T Inc.
-
IndustryInformation Technology
-
No. of Employees241,810
-
Website
-
Jobs Posted5330
