Job Description

Are you data-driven? We at NetApp believe in the transformative power of data to expand customer touchpoints, to foster greater innovation, and to optimize operations. We are designed for simplicity, optimized to protect, created to embrace future opportunity, and open to enrich choice. We are the data authority for hybrid cloud, and we are helping our customers realize the full potential of their data.

Weve built a Data Fabric for a data-driven world to simplify and integrate data management across the resources that are best for the business. With the Data Fabric, our customers can harness the power of cloud data services, build cloud infrastructures, and modernize storage through data management.

By modernizing storage through data management, customers can upgrade infrastructure to bring modern data services to existing applications. Only NetApp can help organizations free the resources necessary to fund transformation by deploying the industrys leading flash storage solution, which is highly efficient and scalable in both data center and cloud environments.

Job Summary

As Regional Professional Services Manager you will lead and grow NetApps field operations organization for a defined sales region. As a key member of the Area Management team, you contribute and support growth of the field organization, insuring that it remains extremely focused on understanding and meeting Enterprise customer requirements, building long-term relationships, and achieving high levels of customer satisfaction. You work closely with the Area Director, Sales and System Engineering teams, the Global Solution Centers, and like teams in other regions or areas to drive total customer satisfaction, services business enhancements and growth, as well as financial management of the services business. This position requires a dynamic, hard-working and ambitious individual, with strong verbal and written communication skills. Individuals will also possess strong leadership and interpersonal skills and have experience managing and contributing to growth of a professional services consulting practice.

Essential Functions:
Manage a two-tiered organization that delivers NetApp solutions (Services and Consulting). This includes working closely with NetApp Sales and Software Engineer groups, and Project Management and Consulting resources, to deliver services and develop business within the Area.
Meet sales and services targets.
Track and manage customer satisfaction, including addressing areas of concern.
Manage the field support of the NetApp installed base within the Region in close linkage with NetApp Global Support Centers.
Act as the Regional Manager resource for all customer-facing meetings.
Drive local and corporate best practices throughout the regional team to ensure consistent, high quality and repeatable solutions.
Participate in the planning and budget process as it relates to planning, goal attainment, expense management, and revenue recognition.
Track and forecast financial targets and provide reporting and submission of financial data to support corporate actions.
Contribute to the revisions of presentation materials for both Corporate and Regional specific documents.
Work with Corporate groups on enhancements of deliverables, processes, and operations solutions.
Support escalations in the Region.

*** This position is located in East or Central region of the US. ***

Job Requirements

Broad exposure to a variety of technologies/concepts and management experience in a distributed environment.
Proven ability to manage the financial elements that make up the Area.
Experience in managing and enhancing a world-class field services organization, as well as growing a Professional Services Consulting practice.
Management experience with consulting business management, SAN and NAS storage, virtual, networking, and backup solutions is critical.
Experience in partner management, operations, and project management.
Recurring review of delivery documents.
Reporting requirements include: weekly performance reports to sales peers, monthly forecast of revenue recognition (commits and upside), and monthly business reviews (both direct team and sales reports).
Up to 50%+ travel may be required.

Education

Typically requires a BS/BA degree and a minimum of 8 years of applicable experience, including several years of experience in a field-based services management position, and 2-3 years as a people manager required; or equivalent related combination of applicable education/certifications/training and related experience.

Prior people management experience with direct reports is required.

Must have experience supporting an Enterprise customer base.

So get ready to tap into the data visionary within, and join us as we accelerate digital transformation and empower our customers to change the world with data!

If you ask a NetApp employee why they work here, the answer is inevitably the same: the people. At NetApp, our culture is at the heart of what we do. We place importance in trust, integrity, teamwork, and caring above all else. NetApp is a place where people are empowered to make a difference. Empowered to innovate. Empowered to collaborate. Empowered to help ourselves and others be data-driven and change the world. We take care of each other, our customers, our partners, and our communities simply because its the right thing to do.

We work hard but also recognize the importance of work-life balance for our employees because whats important to them is important to us! Recently we implemented Family First, which encourages employees to take paid time off to bond with a new child (through birth or adoption) or to care for a family member with a serious health condition. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to donate their time with their favorite organizations. We provide comprehensive medical, dental, wellness and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts and fitness centers. We also offer financial savings programs to help you plan for your future.

Join us and see what empowerment can do.

Equal Opportunity Employer Minorities/Women/Vets/Disabled