Job Description

Do you want to help build the next big thing in the digital service economy? Do you want to transform an entire industry – just as Lyft, DoorDash, and Amazon have changed the world of transportation, food delivery, and retail?  

Then this team and role might be for you.

As a Sr. Account Manager – OnTech Smart Services, you are uniquely focused on creating exceptional client experiences. You own every aspect of these strategic relationships – this means striving to align client expectations with DISH Smart Home Services deliverables, and managing project timelines, quality, and budget.

We have:

Successfully partnered with large clients (e.g.. Amazon, Google), to diversify our base of business by providing a “field service as a service” offering.
Boldly disrupted business to stay on the cutting-edge of industry trends (cord-cutting, triple- and quad-play services, increased consumer reliance on broadband).
A strong commitment to challenge convention and build our wireless future with the nation’s only natively 5G network.
A long history of leading technological innovation – e.g. DISH revolutionized pay-TV, launched the first and largest OTT provider (Sling), and owns one of the largest wireless spectrum holdings for 5G.

Relationships & results are your middle name, as you: 

Manage strategic partnerships (internal and external) through consistent communication and clear direction.
Work with cross-department Subject Matter Experts to identify operational enhancements based on client needs.
Effectively engage with both executive and operational teams. Provide regular status updates on account initiatives to leadership, particularly to raise any concerns and proactively recommend solutions.
Support client relationship development, and account planning and growth – this includes identifying improvement opportunities through analysis of performance data, tailoring activities to the specific client environment, and achieving targeted sales and revenue.
Coordinate with OnTech support resources (e.g. PMO, IT, Training, Finance/Billing) to deliver programs on-time and on-budget.
Identify trends and issues across projects to improve success of OnTech Operations.

You have:

3+ years demonstrated experience in consultative sales, account management and/or project management.
Internal operations experience and/or experience pioneering new internal sales processes preferred.
Proven experience building excellent client relationships, and the ability to cultivate and manage senior-level relationships, within medium and large organizations. 
Proficiency in account planning, an understanding of territory management, and knowledge of the sales process life cycle (from prospecting to close). 
Strong interpersonal skills, with superior written and verbal communication.
The ability to skillfully deliver presentations with (c-level) contract decision makers. 
A passion for technology (services software or hardware), and strong computer skills.
Strong work ethic and flexibility to adapt to client and business needs.