Job Description

Requisition Number: 79003

The Services Manager Transformation Services is a leader within Insights Digital Innovation (DI) division. The Service Manager drives the adoption of our Transformation Services and is involved in the full consulting services lifecycle (selling through delivery).

We are looking for an experienced Manager with in-depth, hands-on knowledge in this space. This person will drive the delivery of client projects. The candidate will also work closely with client stakeholders and the Insight team to build next-generation solutions.

Essential Functions

* Work with company management to establish annual goals for the Practice (revenue goals, profit goals, and definitions for the types of projects to be targeted).
* Work closely with the sales team to meet or exceed the annual revenue and profit goals of the Practice.
* Work with sales team to create a successful process for marketing practice-related services.
* Manage the tasks and objectives of the Technology Leaders assigned to the Practice.
* Report back to the Ops Committee the status and findings of the Technology Leaders assigned to the Practice.
* Accompany sales personnel on sales calls relating to potential new projects involving the Practice domain.
* Work with sales team to prepare and deliver any follow up material required for practice-related sales calls (e.g.- proposals, white papers, prototypes, etc.).
* Work with sales team to improve and keep current all practice-related sales and marketing materials (e.g.- flip chart, case studies, Best Practice methodology documentation, etc.).
* Stay current on all relevant product and technology changes relating to the Practice.
* Keep track of all client practice-related projects and report status back to company management.
* Act as the companys primary point-of-contact for practice-related industry associations, conferences, local user groups, trade shows, etc.
* Assist Project Leaders/Technology Leaders in preparing project plans.
* Assist in the identification and selection of consultant training programs. Also perform quality reviews of external training vendors and record results.
* Participate in the new employee interview process for candidates targeted for the Practice.
* Attend weekly Operations Meetings. Participate in resource planning discussions and new project staffing decisions.
* Assist in any Corrective Action Plans that arise in any practice-related projects.
* Perform high-level consulting duties (e.g.- large project planning, architecture evaluations, project management, preliminary design, etc.) as time allows.

Education, Experience, and Skills Required

* Bachelors degree from four-year college or university and 6+ years experience in this specific field.
* Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
* Write proposals, marketing literature, reports, business correspondence, and procedure manuals.
* Effectively present information and respond to questions from various levels of client management including Vice Presidents, Directors, Managers, and users.
* Define problems, collect data, establish facts, and draw valid conclusions.
* Provide mentorship on goal development and review of performance against goals quarterly with all team members.
* Can communicate effectively in a one-on-one situation, giving positive support as well as constructive feedback to team members.
* Manage multiple projects, proposal processes, and clients located in several sites.

Supervisory Responsibilities

* Manage or assist in managing multiple projects relating to the Practice.
* Review and approve all project related deliverables.
* Assist in the performance evaluation and review of each practice-related employee quarterly as well as annually for Merit assessment.
* Drive alignment of pipeline opportunities with developmental opportunities for team members.
* Provide supervision of team members performance on client assignments as well as on their professional development goals.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com.
* Founded in 1988 in Tempe, Arizona
* 11,000+ teammates in 21 countries providing Insight Intelligent Technology Solutions for organizations across the globe
* $9.2 billion in revenue in 2018*
* Ranked 430 on the 2019 Fortune 500, 14 on the 2019 CRN Solution Provider 500
* 2019 Adobe Americas Partner of the Year, 2019 Cisco Global-Americas Partner of the Year, 2019 Intel IoT Solutions Partner of the Year, Microsoft U.S. Azure Partner Choice Award for Data/AI, Microsoft Azure Expert Managed Services Provider
* Ranked 23 on the 2019 Fortune 50 Best Workplaces in Technology, 70 on the 2019 Fortune 100 Best Workplaces for Diversity, and 7 on the Phoenix Business Journal 2019 list of Best Places to Work (Extra Large Business)
* Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance

* Proforma to include PCM, Inc. for fiscal year ended Dec. 31, 2018

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Atlanta || Georgia (US-GA) || United States (US) || None || None || US - Atlanta, GA ||