Job Description

Job Summary
5/2019

JOB SUMMARY
At Houston Methodist, the Environmental Services (EVS) Lead position is responsible for oversight of daily housekeeping and/or floor maintenance operations in assigned areas. The EVS Lead serves as a resource/expert for staff, creates an environment for safe patient care and assists others in developing their skills and knowledge. The EVS Lead position requires proficient knowledge and skills necessary to prioritize and carry out delegated tasks, serving as a role model to team members. This position participates in the training, education and development of the team, supporting members of manangement to achieve optimal department outcomes.

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS
oProvide personalized care and service by consistently demonstrating our I CARE values:
-INTEGRITY: We are honest and ethical in all we say and do.
-COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
-ACCOUNTABILITY: We hold ourselves accountable for all our actions.
-RESPECT: We treat every individual as a person of worth, dignity, and value.
-EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.
oFocuses on patient/customer safety
oDelivers personalized service using HM Service Standards
oProvides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)
oIntentionally rounds with patients/customers to ensure their needs are being met
oInvolves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

PRIMARY JOB RESPONSIBILITIES
Job responsibilities labeled EF capture those duties that are essential functions of the job.

PEOPLE - 25%
1.Interacts in a positive, professional manner with patients, family and staff. Actively leads/participates in meetings and huddles and contributes to a dynamic, team focused work unit to achieve optimal results. (EF)
2.Ensures employees are well supported and provided with the most up-to-date training and department communications through rounding and cross-unit work assignments. (EF)
3.Facilitates teamwork by anticipating staffs needs for assistance and responding positively to requests. Makes contributions to the departments work effort as a whole. (EF)

SERVICE - 30%
1.Responds promptly and positively to requests for assistance from patients, staff and visitors. Responds to all assignments to create an environment that is conducive for healing. (EF)
2.Performs efficient room cleaning processes ensuring timely patient admissions. (EF)
3.Monitors workload fluctuations and work output of EVS staff, works with management to adjust assignments as appropriate, to ensure timely delivery of department services. (EF)

QUALITY/SAFETY - 25%
1.Follows department process for room cleaning and discharge inspections, as appropriate, with the goal of meeting or exceeding HCAHPS or other identified cleanliness scores. (EF)
2.Achieves discharge, daily room cleaning and assigned area turn-around times to meet goals, as appropriate. (EF)
3.During discharge activity, tracks, logs, and notifies appropriate management of safety and repair needs for equipment. Performs safety checks and ensures regular maintenance of all major housekeeping equipment. (EF)
4.Communicates and documents any facility or patient related issues to management. Corrects minor safety hazards. (EF)

FINANCE - 10%
1.Appropriately uses and stores chemicals, paper goods, supplies, and equipment utilized during a shift. (EF)
2.Prioritizes department daily tasks and independently manages time effectively, minimizing incidental overtime. (EF)
3.Facilitates strategic staff scheduling in coordination with management to reduce overtime and ensure adequate coverage. (EF)

GROWTH/INNOVATION - 10%
1.Assumes responsibility for growth and development. Participates in continuing education and in-service programs. (EF)
2.Contributes ideas towards improving the efficiency and effectiveness of department processes. (EF)

This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION REQUIREMENTS
oHigh School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.) preferred

EXPERIENCE REQUIREMENTS
oOne year of progressive responsibility in Environmental Services or related field

CERTIFICATIONS, LICENSES AND REGISTRATIONS REQUIRED
oAmerican Heart Association BLS Certification preferred
oValid Texas Driver's License preferred
oUS Department Of Transportation Hazardous Materials Certification within 90 days of employment (renewed every 3 years)
oNote: Current incumbents have 120 days from this job description revision date to acquire certification

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
oDemonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
oSufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
oAbility to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
oProficient computer skills including, but not limited to, knowledge of Microsoft Office software
oAdapts to multiple ongoing priorities with minimal supervision including but not limited to organizing workflows and actively participating in problem solving
oDemonstrate efficient and safe use of housekeeping equipment and chemicals
oDemonstrates the ability to access information both in the department and within the system to support the department as appropriate

SUPPLEMENTAL REQUIREMENTS

Work AttireYes/No
Uniform Yes
ScrubsYes
Business professionalNo
Other (dept approved) Yes

On-Call* No (for Non-Exempt or Exempt jobs)
*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Event, etc) regardless of selection above.

Travel**
May require travel within No
Houston Metropolitan area

May require travel outside No
of Houston Metropolitan area

**Travel specifications may vary by department.

Please note any other special considerations to this job: Hospital-issued scrubs in OR environment as appropriate.

Equal Employment Opportunity
Houston Methodist is an Equal Opportunity Employer.

Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law.

VEVRAA Federal Contractor priority referral Protected Veterans requested.

Company Profile
Houston Methodist Willowbrook Hospital opened in December 2000 to serve the comprehensive health care needs of the growing community in Northwest Houston. The 312 bed hospital has 17 operating rooms, and more than 1,900 employees. Houston Methodist Willowbrook Hospital has been named a Magnet recognized health care facility by the American Nurses Credentialing Centers (ANCC) Magnet Recognition Program and was ranked No. 8 in the Houston metro area and No. 19 in Texas by U.S. News & World Report as a Best Hospital in 2016. Houston Methodist Willowbrook Hospital is Northwest Houston's regional leader in robotic minimally-invasive surgeries and specializes in cardiology and cardiovascular services, neurology, neurosurgery, orthopedics and sports medicine, and comprehensive cancer services. Houston Methodist Willowbrook Hospital has a Breast Care Center, Cancer Center, Imaging Center, Infusion Center, Sleep Center, Surgical Weight Loss Center and operates the largest Childbirth Center in the greater Northwest Houston area.