Job Description

Job Summary
At Houston Methodist, the Application Analyst-PB Resolute is responsible for intermediate level support and configuration of assigned applications related to professional revenue cycle analytics and reporting. The position entails assisting, training and supporting customers with the operation and administration of systems. The Application Analyst troubleshoots issues and works with vendors on issue resolution. The Application Analyst partners with customers to increase understanding of available tools to enhance operational efficiencies. Responsibilities may include creating, documentation and assisting other IT groups and teams with issues and problems. The Application Analyst ensures the services provided contribute to the successful accomplishment of department and organizational goals. The Application Analyst possess intermediate technical expertise to support specific healthcare applications. The incumbent will be actively involved in analyzing and developing appropriate technological solutions for reporting, including but not limited to custom SQL, T-SQL, Tableau/BI tool calculations and analytics, and database optimizations for SQL database to support ETL from Epic Clarity. The Application Analyst will support SQL database for Physician Organization CBO and develop future data models for supporting history data and daily, weekly or monthly extracts for dashboards.

The Analyst will cross train to become proficient in multiple applications and develop ad hoc SQL queries to meet professional billing reporting requirements. The Application Analyst applies skills in line with Houston Methodist values and goals, to assure the efficient, effective and consistent delivery of high-quality IT services.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS
o Provide personalized care and service by consistently demonstrating our I CARE values:
- INTEGRITY: We are honest and ethical in all we say and do.
- COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
- ACCOUNTABILITY: We hold ourselves accountable for all our actions.
- RESPECT: We treat every individual as a person of worth, dignity, and value.
- EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.
o Focuses on patient/customer safety
o Delivers personalized service using HM Service Standards
o Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)
o Intentionally rounds with patients/customers to ensure their needs are being met
o Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

PRIMARY JOB RESPONSIBILITIES
Job responsibilities labeled EF capture those duties that are essential functions of the job.

PEOPLE -25%
1. Accurately prepares written business correspondence that is coherent, grammatically correct, effective and professional. (EF)
2. Establishes and maintains effective working relationship with clients. Shares acquired skills with team members through documentation and training. (EF)
3. Assists, trains and supports customers with the operation and administration of systems. (EF)

SERVICE - 30%
1. Debugs, programs and tests systems and applications. Proposes solutions to problems and considers timeliness, effectiveness, and practicality in addressing client needs. (EF)
2. Utilizes working knowledge of assigned applications to effectively complete assigned tasks. Applies workflow to and from clinical and business applications. (EF)
3. Effectively leads and facilitates meetings. Develops meeting objectives, agendas and action items.
4. Supports and installs software applications, including on call support. (EF)

QUALITY/SAFETY - 20%
1. Provides high quality technical support for assigned application(s). Creates custom solutions or configuration options to solve operational or workflow issues. (EF)
2. Leads medium to large scale projects utilizing Houston Methodist project guidelines including budget adherence. (EF)

FINANCE - 10%
1. Establishes responsible deadlines and personal work plans and manages time effectively. Accurately completes and submits assigned work and status reports according to project timelines and expectations. (EF)
2. Prioritizes issue resolution, work requests and tasks effectively. (EF)

GROWTH/INNOVATION - 15%
1. Anticipates client needs and communicates to department leadership for solution development. (EF)
2. Resolves problems of moderate to advanced complexity using strong analytical and logic skills. Generates innovative solutions in partnership with customers, vendors cross and functional IT teams(EF)
3. Seeks out opportunities to cross train and become proficient in multiple applications (EF)
4. Participates in professional development. Completes Individual Development Plan. (IDP) (EF)

This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION REQUIREMENTS
o Bachelors Degree in Information Technology, Business Administration or related field or experience working as a licensed clinical or certified IT professional. An additional four years experience in addition to the experience listed below in lieu of Bachelors or licensed clinical or certified IT professional experience

EXPERIENCE REQUIREMENTS
o Three years experience in IT or clinical or business workflow required
o Experience supporting clinical, ancillary or business environments

CERTIFICATIONS, LICENSES AND REGISTRATIONS REQUIRED
o Certification within six months of hire if appropriate to assigned application. (i. e. Epic) Epic Certification must be maintained.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
o Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
o Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
o Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
o Understanding of business processes and requirements as related to the assigned (clinical or business) environment.
o Ability to support large scale clinical and ancillary systems
o Familiar with current database and operating systems as required for assigned applications
o Technical skills to support multiple applications
o Intermediate level competency in multiple applications or areas of clinical workflow.
o Demonstrated project management skills.
o Ability to problem solve and generate innovative solutions in conjunction with customers, vendors, and Information Technology

Equal Employment Opportunity
Houston Methodist is an Equal Opportunity Employer.

Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law.

VEVRAA Federal Contractor priority referral Protected Veterans requested.

Company Profile
Houston Methodist Specialty Physician Group - As one of the nations leading hospitals and academic medical centers Houston Methodist has brought together some of the nations leading experts in multiple specialties to serve our patients. As part of Houston Methodist Specialty Physician Group (HMSPG), these specialists not only provide excellent clinical care, but are on the forefront of research, developing leading-edge technologies and treatments, and teaching the medical pioneers of tomorrow. This combination of clinical service, research and academics ensures patients have access to the latest in treatments and technologies while providing the best in comprehensive patient care. Established as a non-profit corporation and certified by the Texas State Board of Medical Examiners, HMSPG enables physicians to maintain autonomy with respect to their clinical practice while growing their practice within an academic environment.