Job Description

Job Description

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Air Import Department.

Major Duties and Responsibilities

* Ensure smooth and timely freight process flow
* Ensure accurate and timely data entry into our operating system
* Track and trace Air Import files as required
* Use Workflows on daily basis
* Ensure timely delivery of freight to customers for Import shipments
* Ensure documents are timely sent to customer or broker for customs purposes
* Ensure accurate and timely client and Service Providers billing
* Interact with our customers in arranging their international shipments, meeting customer service standards
* Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others)
* Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customers policies / requirements.
* Understand department process flow, constantly looking for areas of improved efficiency
* Ensure all customers' standard operating procedures are followed and updated
* Meet KPI standards, as per the company procedures
* Overseas communications, timely responses to emails and requests (internal and external)

Qualifications

* 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
* Understanding of air documentation process (preferred)
* Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
* Pro-active, strong organizational skills
* Proficient computer skills (Excel, Word, PowerPoint)
* Fluent in English

Reporting Structure

* Air Import Lead Agent, Supervisor and Manager

Additional Information

Expeditors offers excellent benefits

* Paid Vacation, Holiday, Sick Time
* Health Plan: Medical, Prescription Drug, Dental and Vision
* Life and Long Term Disability Insurance
* 401(k) Retirement Savings Plan (US only)
* Employee Stock Purchase Plan
* Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.